JebwaReviews of jebwa.com

Response from JebwaAug 27, 2026

Thank you for the 5-start review Sarah! - Team Jebwa

Response from JebwaAug 16, 2026

We are over the clouds with your review Debbie! Thanks for being a valued customer.

Response from JebwaAug 16, 2026

Thank you so much! We love having you shop with us and can't wait to find your next great bag!

Response from JebwaAug 16, 2026

Hi Piotr, Thank you for taking the time to write this — and I'm sorry your experience with us fell so far short of what it should have been. The way you describe being treated isn't the standard we hold ourselves to, and I'd like to look into it directly. On the valuation question: our comparisons are drawn from current market listings, and I understand that can read very differently from recent sold prices. That's fair feedback, and it's something we're reviewing in how we present value to customers. On condition — every item should be described accurately, flaws included. If what you received didn't match its listing, that's on us to put right. Please get in touch with our team and reference this review, and we'll make sure someone senior takes a look at your order and works with you on a resolution. — The Jebwa Team

Response from JebwaFeb 27, 2026

Thank you for your feedback, Michele. We take all buyer experiences seriously and want to share the documented record for transparency. We processed your return for Order #3933 (Louis Vuitton Crossbody) and issued a full $1,500 refund the same day it was received — January 29th. You confirmed receipt of those funds. For Order #3936 (Chanel), we located the original authentication card and shipped it to you with tracking confirmation on February 11th. We worked diligently to resolve every concern raised and communicated with you throughout. We are sorry to hear the experience did not meet your expectations despite these efforts. If there is still something outstanding we can address, please reach out directly at our support team. — Jebwa

Response from JebwaJan 23, 2026

Hi Jess, Thank you for taking the time to share your feedback. Our pricing reflects current market value, item condition, and authentication—factors that can vary significantly from retail or other resale listings. We understand luxury resale requires trust, and we encourage all buyers to research and ask questions before purchasing. If you have specific concerns, we welcome you to reach out to us directly so we can address them. We appreciate your perspective and wish you well. Warm regards, Jebwa Customer Support

Response from JebwaJan 23, 2026

Hi Ashly, We're truly sorry to hear about your experience, and we appreciate you sharing your concerns. We stand behind the quality of every item we sell and take condition issues seriously. If you received items that were damaged, we want to make it right. Our policies apply equally to every customer—your satisfaction matters to us regardless of purchase history. We'd like to look into your orders directly. Please reach out to our team at [email protected] with your order details, and we'll personally review your case. Thank you for giving us the opportunity to address this. Warm regards, Jebwa Customer Support