Meta I.
POOR CUSTOMER SERVICE AND WORSE COMMUNICATIONS
I ordered and paid for a Jean Jacket in a large size. I received a 2XL. My request for exchange was denied. When I emailed customer service for a reason or an exchange no response was received. I have emailed Jeans4you.shop multiple times. NO RESPONSE. I paid for a large size. I should not have to accept a 2XL. Not only did they not honor their exchange procedure, but the communications from Jeans4you.shop has been non-existence.
Response from jeans4you.shopMar 8, 2025
We sincerely apologize for any confusion or inconvenience you've experienced regarding your exchange request. To clarify, exchange requests may be denied if the same labeled size is chosen as a replacement because we adjust our clothing sizes individually to ensure a proper fit, independent of the label size. In your case, the jacket labeled as "2XL" corresponds to our adjusted measurements for a "Large," meaning you did receive the correct adjusted size based on your original order. If the fit isn't ideal, we recommend selecting a smaller or larger adjusted size according to how your received jacket fits, rather than the size indicated on the clothing label. We acknowledge and apologize for any lack of communication from our side, and we are committed to improving our response times to better assist you in the future. If you still wish to proceed with an exchange to a different adjusted size, please let us know, and we'll be glad to assist you promptly.