J.B. Hunt Transport ServicesReviews of jbhunt.com

I too would give zero stars if I could. We ordered a new refrigerator directly from whirlpool and jb hunt gave us a four hour delivery window. We emptied the old fridge, bought coolers to keep everything from spoiling, and cleaned up. Then we get a call from dispatch informing us that the truck broke down so we won’t get the fridge. We asked if we could have another truck take over the delivery and the woman laughed and quickly said no. When will we get the item we paid thousands of dollars for? No clue

They said live Unload on phone and in the Tender and Receiver asked for a drop trailer. JB Hunt does not want to pay for Trailer warehouse and drop charges. This was Amazon shipment and they surely get paid from Amazon for additional services. This is the second incident with JB Hunt. It is better to have no business than no pay.

They have rescheduled my delivery twice now. Once was just an hour and a half before my delivery window. I’ve had to take two days off of work because of their 4 hour delivery window now I will have to take a 3rd. From the communication it is apparent they are poorly staffed and managed.

Peloton utilize JB Hunt for their delivery and parts replacements. I paid over $200 to have my Peloton Tread dissembled and reassembled, during the process my tread was damaged and is no longer working. I've dealt with them for a month and my tread is still not working. My appointment for March 1, 2024 for a tread base swap was canceled at the last minute. Their excuse for canceling my appointment was that their trucks were vandalized overnight. This is unacceptable. They did not provide any solutions to the problem. This company and it's workers are unprofessional. They damaged my tread and a wall in my home. Please consider using another company.

I would give a zero if I could. They gave me a four hour delivery window to deliver a Peloton Tread + and they never showed up. They don't even have the common courtesy to let you know they will not be showing up. Poor communication and just plain unprofessional. Looking at all of the other negative reviews here, it is pretty apparent that they do not hold the management accountable for the poor performance and communication of their employees. I love my other Peloton equipment but will be cancelling this order as it is the only way to get companies like Peloton's attention to find a more responsible delivery company.

if I could give a negative star I would . the absolute worst customer service I have ever experienced!!! the rudest people who provide nothing but a horrible attitude! Do yourself a favor and at all costs DO NOT USE THIS COMPANY

This company is supposed to deliver my Peloton bike. They have rescheduled my three times and just did so this week. However, they attempted to deliver my bike today—the day they had already rescheduled—and claimed I was not home. Well, I wasn’t. I was at work and I would have never scheduled a delivery from 8am-5pm. I am a high school teacher. (My bike was supposed to be delivered during a three-week window when I was home for winter break.) This company continues to jerk me around, I’m unable to speak to a supervisor, and I’ve yet to receive my expensive purchase.

The way JB Hunt trains their delivery people is shameful. They are trained to only install appliances on brand-new houses and if your water line or valve or air gap looks old, they will refuse to install your appliance. Companies using JB Hunt for their deliveries and installations should seriously consider contracting with another company. The proof is here written on these reviews. My experience with them: bought a dish washer with Whirlpool on-line. JB Hunt delivered the dish washer but refused to install it because the air gap did not meet their inspection standards. They told me to get a plumber to install a new one. I had a plumber come and he said there was nothing wrong with the air gap. I asked Whirlpool to schedule another installation and the same person showed up, again refusing to install the dish washer because in their opinion, even though they are no plumber professionals, it is not up to their standards (i.e. brand new). NEVER again will a do business with any company who uses JB Hunt.