J.B. Hunt Transport ServicesReviews of jbhunt.com

Delivery today for a whirlpool wall oven. Paid for delivery and install. Dude was a POS from the second he got here. Complained about everything. We went to get a block of wood to support the oven. He grabbed his tools and said I'm not waiting. Walked out, bitching at us, and left. We now have a wall oven just sitting on the floor. My wife and I are in our 60s and no way can we lift it. We have no idea what to do.

Installed washer and dryer wrong. Reversed hot and cokd water, wife fixed. Did not hook up dryer vent to connection to go outside. JB Hunt scheduled ro fix. Terrible ignorance.

I scheduled a delivery on December 5th for the 29th. The 29th came and the delivery window passed and an hour later JB Hunt called me to let me know they never actually "scheduled a driver to deliver the product" and wanted to reschedule me for January 14th with no option for earlier delivery. January 14th comes and an hour into the delivery window I have the fear the same thing is going to happen. I call JB Hunt again and they say that they don't actually any inventory and will have to reschedule again, this time to January 28th. I will be taking at least 3 days off of work because of the 4 hour delivery window. No expedited delivery and no compensation for all of their failed deliveries. I would not risk using them for anything I actually expect to receive. They repeatedly fail to delivery and can't even notify the customer in advance. It's up to the customer to contact them repeatedly to ensure they they will actually receive the product at the scheduled time

Every time we have a delivery scheduled with J.B. Hunt, they reschedule due to the weather—3 years of dealing with this company's terrible service and cancellations. The last planned delivery was rescheduled, and they almost didn't deliver the product because it had to go up a flight of stairs (which was detailed in the notes). I ended up having to help them. Why do companies still outsource their deliveries to J.B. Hunt?

Low rates and Superbad costumer service, rude agents..

I would never use this courier based on how many times I've seen one of their trucks hindering traffic. Either they are 10-15mph under the speed limit, can't make a turn and block the intersection or stall taking off and hold up traffic

You have to bend over backwards to accommodate for this company. Been trying to get a Peloton bike picked up since beginning of April. They only do Wednesdays and Fridays pick up during regular working hours, for which unfortunately due to the healthcare structure of this country I'm not able to accommodate given we are short staffed and cannot just take the day off because JB Hunt can't figure it out logistically. They also accused me of being out of reach - which I had to correct them because I called them multiple times to try and resolve the issue and they basically told me call us back when you can be home during regular work hours. I took a week off from work to relocate for a new job. They said their routes are full months in advance (so why didn't you just schedule me when I told you I would be free this week?). Now they're trying to spin this story saying that they didn't know about the order and Peloton shouldn't have cancelled the pickup order ( which was done to avoid me being charged the monthly fee since they are such princesses I have to bend over backwards to accommodate their precious schedule). I cannot image how this company still exists if they cannot handle the logistics of pick up 2 months it advance. The 1.2 start overall review is a generosity given their gross incompetence and absolute audacity. Surprised that this company is actually surviving in today's economy but maybe they will go bankrupt soon given how badly they've managed this situation. Side note: the delivery people, the people actually doing the work, are absolutely amazing and such friendly guys. They were professional and got the job done quickly when they delivered my bike. Nothing bad to say about them. I would give them all the extra stars I took from their companies. I hope that they are compensated fairly by JB Hunt (wishful thinking).

No stars is the real review. Reschedule a delivery 3 times for a dishwasher from Whirlpool. Hopefully next week it will show up. Stead clear of this one.