J.B. Hunt Transport ServicesReviews of jbhunt.com

I wish if I could give 0 for this service . Guys with 0 responsibility , I will not choose them for next time . No response , no understanding !

I can’t leave zero stars unfortunately. I was cancelled 3 times (4 actually because they didn’t email me once even though they confirmed date on phone). Each time right before delivery day. The last straw was the last time when they left a voicemail saying for personal reasons they had to cancel. Then when I call back to reschedule they said they had a lot of drivers quitting. I was so upset I canceled my whole order. When I called them to place a complaint, conveniently they hung up. I do not want to go through them AGAIN. Management needs to do better.

I see why their rating is so low, Peleton needs to use a better transportation service. I have had my delivery re-scheduled 3 times so far and they still can not tell me when my equipment will be delivered. This is completely unacceptable. Waiting on a call back from a supervisor, but no one has been able to help me so far so expectations are very low. Beyond disappointed!

If I could give them 0 stars I would. I ordered a Peloton in February. Waited a month for the delivery date, set up by Peloton. Received 5 confirmation emails, took day off work. 12 hours prior to delivery received final confirmation to have space ready and 3 hour window. Received cancellation notice from JB Hunt the day before delivery due to them calling me from 800 number labeled “spam risk” in my phone because I didn’t answer. The delivery had been set up for a month and I confirmed 5 times. It’s like they look for loopholes to get out of jobs paid for by customer due to their overbooking errors. I canceled entirely. Will not use them again due to unreliability.

The delivery truck drove past me twice and then canceled my delivery cuz the street was too busy to stop. This was for a fridge from best buy. For reference, UPS, USPS, Fedex, Matress Firm, and Best Buy (TV delivery) had absolutely 0 issues with delivering. Garbage company with lazy baby drivers

Still have not received our delivery. They said last week they had the item. This week they say they have not received it from the company. We’ve been rescheduled three times. Customer service was supposed to get back to be yesterday, never did.

Let’s be perfectly clear that the one star is only because of Celeste, the customer service representative (I would actually give her 5 stars, but that’s not why I’m here) Our whirlpool washer and dryer were scheduled to be delivered 1/9/26. They called, from the front of our house, and said they wouldn’t deliver because we had snow on our driveway. Yes it is winter in Ohio. Path was cleared for them to park and walk, so I didn’t see the issue. I called my husband to tell him and he wanted their number to better understand why they wouldn’t deliver it (they were right outside our home). The delivery guy told my husband to talk to his f&$@ing wife because he already explained it. My husband tried to call back and all calls went to voicemail. I called JB Hunt to share this experience and made it clear that we DO NOT want the same crew to deliver on our “reschedule” date. UNBELIEVABLE service. Our country is so damn soft that delivery “men” are scared of snow because they “don’t feel safe”, then they proceed to swear at their customers. I have read other reviews from Whirlpool customers that are not good no hope whirlpool reconsiders who they use to represent their products.

I am in the Columbus, Ohio area. I ordered a dishwasher from Whirlpool who sent two "installation" techs from JB Hunt. First one (Methy) looked under the kitchen cabinet 10 seconds and declared the water valve that he said needed to be disconnected from the old dishwasher and connected the new one "was the most corroded water valve I have ever seen". Yes, the water value he was focused on (1 of 2) was but it was not the water valve in use or that was connected to the existing dishwasher machine! The one in use and connected to the existing dishwasher to be replaced has fairly new brass fittings and was clearly visible to the naked eye! The second tech (Tubby) was looking under the sink (he wasn't going to fit) and was quiet. Methy proceeded to get into an argument with my disabled husband about needing a plumber and his years of experience (husband is 65 and recently retired and has extensive experience in connecting cement plant additive systems including plumbing). I refused delivery of the dishwasher today although they sure wanted us to let them drop the unit and run. They took pictures. My husband and I let them leave and also took pictures. Our pictures show the closed corroded valve with the existing water line to the dishwasher going right under it to the working valve. In other words, Methy and Tubby didn't want to do their job of installing the new unit and hauling the old unit away. If Methy hadn't been so belligerent to my husband, who is on oxygen awaiting a lung transplant, I might have said leave it but now I am furious. I have reached out to Whirlpool, JB Hunt and also Tubby who left his cell phone number just before they arrived. JB Hunt and Tubby hasn't called back. Whirlpool has rescheduled another delivery date, but I refused to have that same team in my house because they are either willfully lazy or just simply too incompetent to connect a dishwasher. Methy also owes my husband an apology before he crosses my thresh hold again. I am seriously considering cancelling the Whirlpool order all together. I work for a major employer whose employees buy Whirlpool through Perks at Work. I will follow up with our HR and Perks at Work to see if Whirlpool should come off the list if they continue to rely on JB Hunt for delivery as my experience does not appear to be an isolated one. Whirlpool also needs to consider another contracted delivery and installation company based on the reviews I have now read.