J.B. Hunt Transport ServicesReviews of jbhunt.com

Wish I could give zero stars. Horrible delivery performance- they handle deliveries for Lowes’s. In two years, this is my fourth issue. This time they have cost me money in addition to squandering my time. I have asked Lowe’s to compensate me then back charge JB Hunt.

Ordered a stove from Lowes. Got a call ahead of time saying delivery would be 10:30-2:30. Then it all went downhill. The call center called when they arrived but I didn’t get to the phone in time. But my husband was home and saw them pull up. they never came to the front door to knock and then left 10min later delivering nothing. When I called the call center. They said they called 3 times and then left. Actually, 1st they hung up on me. Their driver LIED. My cell phone showed 1 missed call. The driver is also supposed to knock, which he never did. Then JB hunt lied to Lowes saying the driver didn’t knock because of a dog situation. We have no fence, no beware of dog. We do have a 12 pound dog that stays inside. Said dog would have barked if anyone came to the door, but they didn’t. I asked them to explain the logic of driving to someone’s house and never knocking on the door. They couldn’t. Whatever you do. Do not let any store ever use JB HUNT to deliver your product. You will regret it.

this was the worst experience I have ever had with Lowes. JB Hunt is so incompetent that I am afraid to allow them to hook up my ice maker to the new fridge. they have lied about coming to my house, attempting to contact me, and these lies come from the drivers, the answering service, and the so-called customer service managers! I have been a years long customer of Lowes but that relationship is now over due to JB Hunt delivery service. If and when I get out of the nightmare of delivery for the stove tomorrow I will never set foot in a Lowes store again. This nightmare is all there fault for hiring JB Hunt and then not helping the customer get items paid for delivered.

A terrible delivery experience. Sub contracted delivery agents would not provide the services required and proceeded to damage our house. Buyer beware.

HORRIBLE install service. The tech contracted by lowes to JB Hunt for delivery and installation forgot to hook up the drain line to the drain, started a spin/drain cycle and flooded my house, that I had moved into 3 weeks prior. I called him immediately, he came back and hooked the drain up properly and apologized for his error. Meanwhile water is pouring through the ceiling below to my living room. I called JB Hunt and they were absolutely NO HELP and told me to pay for everything and wait to be reimbursed. I have lost 3 days of pay while a water mitigation company came in and ripped up my brand new flooring and ceiling and set up equipment to dry the water up. It is now 3 weeks later and no construction can start until I pay out of pocket a down payment of a thousand dollars. Absolutely disgusted with their lack of accountability. I should have made 1 phone call to JB Hunt and they should have immediately taken care of it from there. Now they wont even answer my calls or emails.

Awful at best. They were to make 2 deliveries 2 weeks apart and barely attempted to deliver and I had to reschedule both times and needed the items in new house-washer, dryer and fridge. The worst I have ever seen in 55 years.

JB hunt marked my delivery as attempted even though they didn’t reach out to me via phone when they arrived. They sent an email, which I got after the driver supposedly departed, even though by my estimate, he waited around less than 10 minutes. I called to see if they could get him back and the first customer service rep said they don’t so re-delivery and I would need to get a refund from the store I ordered my furniture from and start from the beginning (after waiting a month for a delivery date and scheduling work around it). I called a local number next and was told the driver was still in my area and would try to come back by end of day. Just waiting now. But seriously?? If you didn’t have a customer’s number, why would you wait to notify them until you were already there?? They should have emailed me last night. I also don’t understand why they didn’t use my phone number attached to the order at headquarters if the individual driver didn’t have it. I complained to the furniture company, but they can’t do anything until JB hunt either comes to me or sends them the stuff back. A total scam! They already have the money from the store and could care less if I get my items. I usually avoid third parties like this for these very reasons, but had no choice with this order.

Absolutely THE WORST delivery service in history! They are the contractors for HD-purchased a refrig and set delivery-it was raining and the refrig is big-they first told me it wouldn't fit in the spot-the old refirg is LARGER than the new one! When I called to complain, the manager said the issue was the water supply cut off valve-first I'd heard of that issue-paid to have it fixed to their specs-they came back out and still refused to remove old refrig because it wasn't spotless on the inside! They wouldn't even move it to the garage and put my new one in its place! Am now rescheduled for the 2nd time for next week! Workers don't want to work, customer service is awful-generally the worst company EVER. HD nor JBH will tell you everything that needs to be done in order for them to put your appliance in place and take the old one-they just keep finding one reason after another to not do their jobs.