Jazeera AirwaysReviews of jazeeraairways.com

I was travelled from jeddah to colombo in August 2025. From Kuwait The cabin crew took mine and my wife hand luggage saying that it's too heavy. But we travelled to jeddah to Kuwait with the luggages on the cabin. We had valuable jewellers in the bag. When we collect the luggage in Colombo our jewellerys are missing. I think cabin crew , luggage loading guys and scanning security guys have a good link with everyone. Probably they're works together to steal pessangers valuable stuff. It's very disappointing and unacceptable. I am very frustrated. Don't recommend anyone.

Jizzera cancelled my flight and changed all flight details to the next day. A whole 24 hours later meaning my expenses for my paid hotel would be wasted as i would not be there. Utter incompetence Never happened with any airline before Will never book with them again

They tried by all means to make us pay more when getting the boarding cards: extra kg if we took the suitcase as hand luggage, then for a transfer service in Kuwait to avoid the VISA...in the end we decided to not accept to pay anything and when we arrived to Kuwait we discovered that this transfer service it's offered by the airport for free...

I had one of the most frustrating experiences with Jazeera Airways. I booked a round-trip ticket from Beirut to Kathmandu and back. Initially, I received a confirmed booking with both flights showing in my itinerary. However, just five days before my return, the return flight suddenly disappeared from my booking without any explanation. I received a vague email saying, "flight details have changed," but no clear cancellation notice. When I contacted their customer service, I was told that my return flight was cancelled and I would receive a refund. Based on that, I had to urgently buy a new ticket from Air Arabia, which cost me over $580. Later, I discovered that Jazeera Airways actually operated the return flights on time, and I was never properly informed. I was refunded only $250, which doesn’t even cover half of the replacement ticket cost caused by their poor communication. This experience caused a lot of stress and unnecessary financial loss just before international travel. I expected better transparency and customer service from an airline. I will not be flying with Jazeera again .

أود التعبير عن بالغ استيائي من التجربة السيئة التي تعرضت لها مع طيران الجزيرة خلال رحلتي القادمة من طرابزون. تفاجأت بتأجيل رحلتي لمدة خمسة أيام كاملة، بينما تم تأجيل رحلة باقي الركاب – ومعظمهم من الكويتيين – لمدة خمس ساعات فقط، رغم أننا كنا جميعًا على نفس الطائرة. هذا التمييز في المعاملة غير مقبول ويثير تساؤلات جدية حول سياسة الشركة في التعامل مع الركاب. حاولت مرارًا التواصل مع خدمة العملاء لتعديل موعد رحلتي أو الحصول على أي مساعدة، ولكن قوبلت بردود غير لائقة وغير مهنية زادت من الإحباط. وبسبب التزاماتي العملية، اضطررت إلى حجز تذاكر جديدة لي ولأسرتي من طرابزون إلى السعودية بتكلفة تجاوزت 10,000 ريال سعودي من حسابي الخاص، فقط لأنني لم أتمكن من تعديل حجزي، رغم أن الطائرة غادرت بعد خمس ساعات فقط! أطالب طيران الجزيرة بتوضيح ما حدث ومحاسبة المسؤولين عن هذا التمييز، كما أطالب بتعويض عادل عن الخسائر التي لحقت بي بسبب هذا الإهمال.

I had a very disappointing experience with Jazeera Airways. My flight from Kuwait to Moscow (J9-335) on 9 May 2025 was cancelled without any prior notice. I only found out by checking their website myself. I tried to contact the airline multiple times, but their customer service was completely unreachable. As a result, I was stranded in Dubai for 5 days, with no support from the airline. I had to pay for my own accommodation, meals, and other expenses. The rebooking was only done through my travel agency, not by the airline itself. I submitted a detailed claim with all receipts, but Jazeera Airways refused to offer any compensation, citing vague “extraordinary circumstances” without explanation. They failed to fulfill their obligations under international air passenger rights, such as the Montreal Convention. I have since filed complaints with the aviation authorities in the UAE and Kuwait. Very disappointed with the lack of responsibility and basic customer care. I will not fly with Jazeera Airways again and cannot recommend them to anyone who values reliability and support in unexpected situations.

Very bad experience Counter staff is untrained and unprofessional

The staff at TRV airport is rude and tries to find reasons the deny you to board the flight with carelessness.