I am disappointed that after many requests and paying for pop n go..wanting the more advanced jawzsize that I value,I received three more of the same old basic blue level one with the attachment to wear around the neck.
I still do the excercises with the awareness that I did not receive the higher level where your teeth makes a specific imprint.
I am tired of complaining to Brandon.
So be it.
Response from JawzrsizeMay 28, 2020
Aloha my apologies your order arrived incorrect can you send me a picture of what you received and I will put an order in to get you what you are missing! Please email it on [email protected] along with the order number.
AL
Andreas Le P.
Faulty product
i paid more than 100 USD from the official webside just to receive the full 4 pack. the only one that was good for me was the dark green one. after using for less than a month, 3 times a week, part below that you place your lower teeth cracked! there is no way to use it anymore, and frankly i dont think that the sharpness of my teeth did that hole
Response from JawzrsizeMay 28, 2020
We are sorry to hear that you are having a bad experience and want to do everything that we can to make it right! Please email us directly at [email protected] as our team is standing by!
TA
Tom A.
Awful customer service
I ordered my Jawzrsize master pack for $80 in February this year. I was expecting a 30 day delivery as a UK resident. In mid March I still had not received my package so I emailed the CEO To see where my package was. They reordered it with no apology so I had to wait another month to receive. I received no correspondence until May 9th (3 months after I ordered) to say that the product was being held in customs. I had to pay a further $35 to release the package. The CEO has failed to respond to my emails requesting a refund of some sort. In my opinion, awful customer service.
Response from JawzrsizeMay 28, 2020
We are sorry to hear that you are having a bad experience and want to do everything that we can to make it right! Please email us directly at [email protected] as our team is standing by!
CP
Cassie P.
HORRIBLE
I received the order, the wrong color came, and it was broken. I sent an email, andNEVER received a response.
Response from JawzrsizeMay 27, 2020
Aloha my apologies your order arrived incorrect can you send me a picture of what you received and I will put an order in to get you what you are missing! Please email it on [email protected]
MD
Matthew D.
I was looking forward to trying out…
I was looking forward to trying out your product(starting from the easiest bite), and gradually building up to the strongest one. It's great you had a great surge of buyers(that wanted the easiest ones), but to send the rest of your buyers the hardest one, knowing that with the pains of dealing with returns, there would be mostly a ("well that sucks, why would I want to bother with the return, when the company hosed me to begin with.")
First impressions go a long way, especially in business, and I know personally that I'm not the only one that's pissed off with the decisions your company made. You chose to make the quick $, instead of caring about the customer. A big fail in my book.
***Edit***
Instead of me sending you a picture of the cut in half product(for a refund), why dont you send me what I ordered instead, and I will take down the very truthful, negative 1-star review?
Response from JawzrsizeMay 28, 2020
Thank you so much for contacting us regarding your Jawsrsize product! We are bummed to hear that you are not happy with it but will stand behind our 60-day Money-Back guarantee! To obtain your full refund, please simply cut your Jawsrsize in half and send us a photo! Once we have this, we will issue your refund right away. s at all regarding the return or the refund process, we are here to help! Please simply email it at [email protected] and our team will be eager to assist you!
DG
David G.
I did not get my Jawzrsize
I did not get my Jawzrsize
Response from JawzrsizeMay 27, 2020
My team and I apologize for what has happened, our mission is to help people build and tone their jaw in a little customizable fashion; I am disappointed that we haven’t done so in this case. With COVID-19 things have been hectic and we obviously let this one slip under our nose, I will be contacting you to help fix this issue, thank you. Ill reship it to you this week
SD
Sædis osk E.
I havent got my order yet
I havent got my order yet! I have waited for 3 month 1775403230003843
Response from JawzrsizeMay 27, 2020
My team and I apologize for what has happened, our mission is to help people build and tone their jaw in a little customizable fashion; I am disappointed that we haven’t done so in this case. With COVID-19 things have been hectic and we obviously let this one slip under our nose, I will be contacting you to help fix this issue, thank you. Ill reship it to you this week
MR
Mary R.
Did not fit
Did not fit, painful, and does NOT help TMJ.
Response from JawzrsizeMay 26, 2020
We are bummed to hear that you are not happy with it but will stand behind our 60-day Money-Back guarantee! To obtain your full refund, please simply cut your Jawsrsize in half and send us a photo! Once we have this, we will issue your refund right away. If you have any questions at all regarding the return or the refund process, we are here to help! Please simply email us at [email protected] and our team will be eager to assist you!
