David
Worst customer service/clueless company
I’m sorry to be harsh but you guys are a joke. My delivery was supposed to arrive on a Saturday, it didn’t. I reached out on Sunday for help, none was given. No info at all was provided. I was told they will get back to me in two days. At least you acknowledged my support ticket within 24 hours. Two days passed and I still get no help. I was told to keep waiting that due to covid USPS is slow. Slow wasn’t the problem. My package was clearly lost and you guys provided no help, proper expectations, or solutions. My UPS tracking never updated since a label was created! You guys insisted my order was still coming, it never did. The tracking info proved the order was lost. You guys offered no solution. You guys later provided my USPS tracking after I had to ask for it, this was 5 days after my order was supposed to arrive. It showed USPS never received my order! Are you kidding me? Again, I saw this 5 days after UPS said my order would be delivered! I eventually got a refund. I would’ve preferred to use the product. I would’ve preferred you looked at the evidence my order was lost and replace the product. This was a three week process and a total waste of time. The tracking told us everything and they did nothing.
Response from JawzrsizeJul 27, 2020
Aloha, I read all the emails that got exchanged and would like to apologise on behalf of everyone for all the discomfort and inconvenience caused to us. As per our records the refund has been initiated from our end, would try to give services as per your expectation in near future. Once again I apologise for all the discomfort. Maloha.