I have been totally ripped off by you, first of all is the poor craftsmanship of your product. You have a seam in the mold to sculpt this piece which splits in days of use, anyone with any common sense would cast the plastic as one solid piece. Second none of the custom strips held in place. I want a complete refund. Originally I was trying to order just one set but your rip off tactics took me for two boxes. please have your customer service people contact me as soon as possible, I want to return the product back and get reimbursed.
DIEGO TRIANA
626-2340241
2833 Pasillo Rock Place , El PASO TX 79938
Response from JawzrsizeSep 28, 2020
Aloha Diego,
We appreciate you taking the time to leave your honest feedback. We stand proudly behind the quality of our Jawzrsize products as well as the care we put into making sure our customers like you are happy. If you received a defective device, we apologize, and will gladly assist!
You are fully covered by our Jawzrsize 60 Day Money Back Guarantee. We would love to see you keep Jawzin, and would like to send you a replacement for your defective device. However, if you'd prefer your refund in full, we will process it, no worries! We will be in contact with you very shortly to see how we can best assist you!
Mahalo,
- The Jawzrsize Team
HN
hamza N.
My order should arrive since 14-9-20…
My order should arrive since 14-9-20 but I think it’s stuck in Frankfort airport according to the Jordan post phone call
Could I know why is my order delayed
Regards
Hamza
Response from JawzrsizeSep 28, 2020
We're so sorry about the delays in transit of your package, Hamza! We're more than happy to track the package and contact you with an update. Don't worry! If your package becomes lost in transit, we will send a replacement, free of charge!
We'll contact you with an update shortly.
Mahalo!
- The Jawzrsize Team
SP
Suzanne P.
Couldn’t use your product.....with my…
Couldn’t use your product.....with my dentures..very disappointed.
Response from JawzrsizeSep 28, 2020
Aloha Suzanne!
We're sorry that Jawzrsize wasn't a good fit for you! But we're definitely honored you gave us a try. :)
Please don't worry, though! You are covered by our 60 Day Money Back Guarantee. We'll gladly process your refund if you wish. We'll be in touch with you shortly!
Mahalo,
- The Jawzrsize Team
MO
Monica
I can't really use it fully
I can't really use it fully. I have a crown in my front left side tooth. I wish the width was smaller.
Response from JawzrsizeSep 28, 2020
Aloha Monica!
We're bummed to hear you're not able to use your Jawzrsize! We may be able to help. If size is the issue, you may have a more comfortable experience using the Jawzrsize 1.5 model! It is 33% smaller, yet offers the same level of resistance!
Of course, if Jawzrsize is not a good fit for you, no worries. Our Jawzrsize 60 Day Money Back Guarantee is there for you!
We'll be in contact soon to see how we can help you!
Mahalo!
- The Jawzrsize Team
TM
Thomas M.
Bought one thinking they were all the same design. I was way Wrong
A while ago I bought one of the single jawzrsize things. Got the blue one and had been using it regularly. The band thing you sent with it didn't fit my neck. But how often do you all have someone with a 21 inch neck probably not often. I'm 3 inches shy of 7 feet tall. Anyways I figured I'd get the set of four so I could do some more face work outs. Now I wished I'd of looked more closer at what you sold me. Two of them are just like the one I got and two of them aren't even close to what I had or what I thought I was getting. It says in the box to use the purple one except there is no purple one in the box. It also says keep the plastic strip in the holes while you use them. Why I was never buying a different style or I didn't know I was. Why change something if it works great the first way. Also if your going to say use a certain color one have that one in the box. I should have just got the next one instead of buying a box of 4 with two I'll never use. I want to return them but don't see that it's an option on the box . Most places you order from will tell you what needs to be done to return them. No I haven't used any of them. Pissed me off more that I order them thinking I'm buying the same style like I had. Why sell two different styles in one box. Why not one style in one box and the other style in a different box. As far as how much I like it and how well it works. The one without the holes or the stupid plastic piece works great. The one with the holes and stupid plastic piece I haven't tried. If I try it I can't get a refund. If I can get one at all. Why mess up a good design. Not at all happy with what I was sent. Had no idea I was buying a different style. Now I have two I won't even use. That's great for you but not for me. Plus it says use one that isn't even in the box. I never thought I was buying a different design. Why sell two different types in the same box. Not happy with this at all.
Response from JawzrsizeSep 28, 2020
Aloha Thomas :)
We don't want to confuse you! We want to see you happy, Jawzin with the devices that you want!
We are more than happy to help in any way you need. Even if that means a refund! Remember, you are covered by our 60 Day Money Back Guarantee! If you are unsatisfied with your Jawzrsize for ANY reason at all, you are entitled to a full refund!
It sounds like you need help with understanding the contents of your kit and you may need more detailed instructions for use, as well as a refund on some items. We're definitely here to help with all of that! We'll be in contact with you shortly.
In the meantime, please visit the "How It Works" page of jawzrsize.com! There, you'll see detailed breakdown with pictures of all the Jawzrsize resistance levels, plus a helpful instructional video and even a suggested workout plan to get you started!
While you're on the website, please also visit the "FAQs" page for many answers to specific questions! And of course, we can be reached at [email protected] whenever you have questions. :)
We're so sorry for any frustration. We'll be in touch with you shortly. Mahalo for your patience!
- The Jawzrsize Team
SH
Syed H.
Never received the product
Never received the product
Response from JawzrsizeSep 28, 2020
Aloha Syed!
We are glad to look into your shipping status and contact you with an update, and provide a replacement if needed. We are so sorry for the inconvenience of shipping delays. Mahalo for your patience.
- The Jawzrsize Team
IB
IRIS B.
I NEVER GET IT !!!
I NEVER GET IT !!!
Response from JawzrsizeSep 28, 2020
Aloha Iris! We understand how frustrating shipping delays can be. We apologize for the inconvenience! We will contact you to see about your shipping status and send a replacement if needed. Mahalo for your patience. :)
- The Jawzrsize Team
YM
Yohanny M.
I never received my order they took…
I never received my order they took forever to delivered it and when I got the email saying it was delivered I didn't get the product. I write to customer service and they give me some bogus answer saying that is in my mailbox. I told him again that I didn't get it and I received all kinds of emails to write the product but I don't even have. The customer service experience is horrible. They never emailed me again about it. This sucks
Response from JawzrsizeSep 25, 2020
Aloha Yohanny,
We appreciate you letting us know how things are going. We are so sorry if your shipment had delivery issues. We are glad to look into the issue and contact you to assist you in getting your Jawzrsize as well as to answer any other questions you may have. Mahalo for your patience as we get this resolved for you!
- The Jawzrsize Team
