The service is so bad. first I've waited for almost 2 to month for my order and it was lost. second they offer to replace it but it was returned to them and delayed again. i request for refund. for their poor service. in my time of waiting for the parcel, they ask me not to accept the order when it is going to be delivered cause of refund. but i think its my right to have the refund and the parcel im waiting for their poor service.
Response from JawzrsizeNov 8, 2020
Hello Christopher,
Your package is on it's way to you, estimated delivery is Nov 17th. I am sorry that you think our service is poor, we do try our best to make all of our customer's happy. Thank you for honest review. We will try harder.
Thank you
-The Jawzrsize Team
JR
Janci R.
I have been trying to return this hunk…
I have been trying to return this hunk of plastic for weeks. Couldn't remember how or where I saw the money back guarantee. It may work for some but has done nothing for me.
Response from JawzrsizeNov 5, 2020
Aloha Janci!
We are more than happy to honor our 60 Day Money Back Guarantee and assist you with processing your refund in full, no worries. We will contact you soon to assist. Mahalo for your patience, and for giving Jawzrsize a try!
- The Jawzrsize Team
MG
MYRIAM G.
Our front teeth are not designed to put…
Our front teeth are not designed to put too much pressure on them when we bite down. All the pressure is done with our molars.
You’re very well intentioned but the mechanics of the device are not designed for the front teeth.
Maybe you can develop one where the pressure is on the molars.
Thank you though.
Good luck in your next projects.
Myriam.
Response from JawzrsizeNov 4, 2020
Aloha Miriam!
We appreciate the feedback! Please be reassured that this is not just a well intentioned idea. MUCH research, development, expert advice and consideration went into the development of this workout tool.
Jawzrsize is crafted from FDA grade silicone and is designed to minimize direct pressure on the teeth while allowing resistance training of the associated facial muscles.
Additionally, at 50 lbs resistance, even our highest resistance level Jawzrsize device is only a small fraction of the average bite force capability of our jaws and teeth, making it safe for use for individuals with healthy teeth.
Even with that consideration in mind, we understand that everyone starts at a different fitness and health level. That is why we encourage our friends like you to check in with their dental professional to be certain that they are healthy enough for this type of resistance training exercise.
If you have an opportunity, please check out the "About Us" page of jawzrsize.com. There, you'll see photos and the story of our founder, Brandon Harris, and his recovery from a devastating accident, and how the principles and therapeutic exercises used by him and his medical team were the foundation from which Jawzrsize was built!
We're bummed to hear that you've decided Jawzrsize is not for you, but we are honored that you took the time to check us out. We'll check in with you shortly to see about assisting you with a refund. Mahalo. :)
- The Jawzrsize Team
RG
rgroomer
Poor customer service. (edit: resolved)
Poor customer service.
EDIT: Thank you for contacting me and resolving the issue.
Response from JawzrsizeNov 4, 2020
Aloha Roxanne!
We are sorry to hear that you had an unsatisfactory experience with our customer service. We would like a chance to address any concerns you may have. We'll be reaching out to you shortly to see how we may best assist you.
Mahalo,
- The Jawzrsize Team
CD
Catherine D.
This is a scam site, buyer beware
This is a scam site. Loads of people have never received the product, have been promised refunds or reshipments, that never appear. They use fake tracking numbers and fake receipts under different names, so that when you make a claim, they gaslight you and say that tracking shows that you received the package, or that it was a different company, even though it is ordered from their same Facebook page. They most likely use fake positive reviews as well. This is fraud. They deserve criminal charges. AVOID at all costs.
Response from JawzrsizeNov 4, 2020
Aloha Catherine,
We appreciate you taking time to leave us your feedback. We are bummed to hear that you had a poor Jawzrsize experience, and we wish we had a way to get in contact with you to see what your specific concerns about your experience were so that we can address them.
If you would be so kind as to contact us at [email protected] or at 1-800-111-1345 9am-5pm (EST, Monday through Saturday), we will be glad to assist you.
Unfortunately, with every great idea comes imitators. Yes, there are other companies and websites that offer a similar workout device with similar claims, and as a result, some people who intended to order from Jawzrsize have instead placed their order with other companies. In those instances, there is unfortunately nothing we can do.
Yes, during the early stages of the current global pandemic, many packages from many companies, including Jawzrsize, were lost in shipping. We have replaced and are continuing to replace lost packages free of charge. Customers wishing a refund are provided a refund in full. Any refunds we are notified of that have not processed have been promptly reprocessed.
Even if tracking shows that the package was delivered, if our customer advises us that they have not received it, our policy is to verify shipping information, then immediately ship a replacement or provide a refund, which ever is preferred. We handle any lost package claim that must be made to the shipper, we do not ask that of our customers.
In short, we are attempting to make every accomodation to assist our friends on Team #JAWZRSIZE :). We eagerly look forward to an opportunity to change your opinion of us! Again, mahalo for your review.
- The Jawzrsize Team
MS
Matthew S.
I had two crowns in top front and I was…
I had two crowns in top front and I was concerned that they would loosen so I have not used it.
Response from JawzrsizeNov 4, 2020
Aloha Matthew,
Yes, please be cautious and seek the advice of your dental professional to be sure that your dental work will not be affected by resistance training exercise.
If Jawzrsize is not a good fit for you, don't worry! You are covered by our Jawzrsize 60 Day Money Back Guarantee!
We will be in touch with you soon to see how we can best assist you.
Mahalo!
- The Jawzrsize Team
JA
Jay
Made my jaw lock up and my teeth bleed…
Made my jaw lock up and my teeth bleed everytime I use it so definitely do not recommend
Response from JawzrsizeNov 4, 2020
Aloha Jay!
We are sorry to hear that you experienced bleeding and discomfort during your Jawzrsize workouts. Your teeth and gums should not hurt or bleed before, during or after using Jawzrsize.
Although many, many customers have reported relief from jaw issues with regular Jawzrsize workouts, you should definitely check in with your dental/medical professional to be sure that you are healthy enough for this type of resistance training.
We are more than happy to honor our 60 Day Money Back Guarantee and assist you in processing your refund. We will be in contact with you shortly.
Mahalo!
- The Jawzrsize Team
KS
Krunal S.
Not a very good product
Not a very good product. No proper shipping. Quality is also shoddy.
Response from JawzrsizeJan 14, 2021
I'm so sorry you didn't enjoy the equipment Krunal! A member of the team has reached out to you to find a solution that suits you!
