Jawa JewelersReviews of jawajewelers.com

Response from Jawa JewelersMay 8, 2020

Thank you so much for the awesome rating and kind words, Andrew! We are so happy to hear of your positive experience with us! If you ever need anything in the future, please feel free to stop in or contact our online store! www.jawajewelers.com

Response from Jawa JewelersMay 8, 2020

Thank you so much for the awesome rating and kind words, Mario! We are so happy to hear of your positive experience with us! If you ever need anything in the future, please feel free to stop in or contact our online store! www.jawajewelers.com

Response from Jawa JewelersFeb 20, 2020

Thank you so much for taking the time to give us your feedback. We are so sorry that you had a negative experience with our sales department. Our goal is the total satisfaction of our customers, and to provide a positive experience but we are surprised by your complaint, which is fabricated or some misunderstanding. After investigating from sales department and our inventory handling team, we concluded that your claim is due to some misunderstanding or something else, but the report we get regarding your accuse is normal and didn’t say such thing that you mention. According to the investigation report we sent you two separate shipments; a 4.5mm Cuban curb chain and a 4mm Franco chain. You received and accepted the 4.5mm Cuban chain upon delivery but declined to receive the 4mm Franco chain and it was returned to our inventory, we can provide proof to this as well. It means you accepted only $386 worth 4.5mm Cuban chain. Had it been otherwise, you should not have accepted the chain. Moreover, your accusation is too naïve to be true. We have a system of managing our inventory, which is secure, and we take great pride in it! We would greatly appreciate the opportunity to discuss further with you. If you willing to talk further Please call Jay Quality Control Department at 1-800-711-0328. Thanks, and have a great Day.