Jawa JewelersReviews of jawajewelers.com

I ordered a $2,000 chain and after 7 days of not hearing a single thing, I send an email, and then another, and another. I even called the customer service number and there was no answer. Finally after my 4th email asking them to cancel my order and issue me a refund, they magically respond and say “Oh sorry we were experiencing technical issues with our email” yea right… all of a sudden when I want to cancel and want a refund you decide to respond. Piss poor customer service at best. Stay away! Go spend a couple hundred extra bucks somewhere else to a place that actually cares.

I went to Jawa jewelry yesterday and looked at a ring, and they told me that it was a natural diamond, not Lab Grown. I had a piece of jewelry that I thought about trading, and he asked me to bring it in today, so I come to the store and the owner wasn't there but the manager was. I ask the manager to give me an eye loop so I could look at this diamond and he didn't want to, but he finally did. If you're ever curious on whether it's a natural mine diamond or a lab grown diamond, you look on the edges of the diamond with an eye loop and it will say LGD if it's lab grown. Sure enough it said right there in plain sight LGD. I told them, you guys are falsifying information and misleading people to believe they're getting authentic mine diamond and you're selling them a lab grown diamond. I said I'm not interested, and I'm leaving. DO NOT BUY FROM THERE, THEY ARE A SCAM!!!!! Not even worth a 1 star!!!!!

BUYER BEWARE.....ordered a chain on 12/18. Sent two emails AND two voice mails requesting ETA....NO RESPONSE back. Check their reviews, they have done this multiple times. STAY AWAY!

I returned my purchase because it was small then I imagine!!! I would like 4mm instead!!!

Paid for 2 day shipping, still showed up a few days late. Chain broke almost right away. I have tried calling and emailing, and I cannot get ahold of anyone

The necklace was not as expected in the photos and I requested to return it. I have been waiting 2 weeks for some one to respond since requesting it.

Service is horrible- I needed to return the necklace I bought as it didn’t work with pendant I bought it for. Called to see what I needed to do no return call- on website it states ship back with all paperwork- I emailed ? Where to ship as address that shipped from was different than main address- no response. I shipped via FedEx got pic and confirmation of delivery- I have called and left messages numerous times emailed even went on the automated assistant - I got one response looking for tracking number - I sent her tracking number no response- I continue to email and call no response no refund. Beware of this company!!!!!

I have several gold necklaces like I ordered , I don’t like hollow, l only but solid gold necklaces, this one in comparison especially with that price is very very light. Does not feel like a solid gold necklace at all. Very very disappointed. I bought before and always got great service and products. But not this time.