Japan AvenueReviews of japan-avenue.com

Response from Japan AvenueDec 23, 2025

Hi Linda, We are very sorry for the inconvenience caused. Unfortunately, the shipment encountered an issue with the carrier and did not reach you as expected. The order has been fully refunded, and we sincerely apologize for this situation. Please do not hesitate to contact us if you have any questions. Kind regards, The Japan Avenue Team

Response from Japan AvenueJul 21, 2025

Hello Kevin, Thank you for your feedback. We’re very sorry for the delay and confusion with your delivery. According to the latest tracking update, your package was delivered on July 15. If you have not received it or if anything seems wrong, please don’t hesitate to contact our customer service — we’ll be happy to help and make it right. Thank you again for your patience & we wish you a great day, Japan Avenue Team

Response from Japan AvenueJan 20, 2025

Hello Adrian, Thank you for your feedback. We sincerely apologize for the delay in receiving your order. We understand how frustrating this can be and want to provide you with an update. Your order was a pre-order item. As indicated on the product page, there was an additional processing time for these items. The order was shipped from our warehouse on December 23, 2024, and it is currently in transit to Hawaii. The most recent update shows that your package arrived on the island on January 19, 2025, and should be delivered to you very soon. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We truly appreciate your patience and understanding. Have a great day, Japan Avenue Team