Linda
Lack of response, confusion in payment, received wrong paper
I use one of their papers as a foundation piecing paper for my quilting classes. I'm trying to get bulk order, but the customer service person I am "assigned" to deal with is terrible with responses - I have to keep emailing. Put in a $700+ order, which when I opened the box, is not the same weight as what is in the package - brought to their attention . What happened here?? I sent two sheets of paper to a person I was told to send to and am awaiting a response. Also was told that the paper I was trying to order (again in bulk) was totally unavailable (but when I try to order it on the website, it is available). I have copied Adam (who is apparently the CEO) on two of my emails and have not received a reply back from him. Called customer service today (6/4) and was told there are 400+ packages of the paper available. She told me I had to call my assigned sales rep to place the order - which I did - and I had to tell him the paper was in. He told me to order on website, but the website does not permit me to order the amount needed - even he looked at it and said he couldn't figure it out - so he is supposedly calling me back for that issue and also on the issue of the wrong paper weight that was sent on the previous order.
Response from JAM Paper & EnvelopeJun 4, 2026
Dear Linda, Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and confusion you have experienced regarding your recent order, communication with our team, and the concerns surrounding the paper you received. We understand how disappointing it can be when expectations are not met, especially after placing a significant order and attempting to resolve the matter through multiple communications. Providing exceptional products and customer service is very important to us, and we regret that your experience has not reflected those standards. We would appreciate the opportunity to review your concerns in greater detail and work toward a resolution. At your convenience, please send your order number, the email address associated with your account, and any additional information that may help us investigate the matter thoroughly. Please send any additional information to [email protected], and a member of our team will review your case and follow up as soon as possible. Thank you for bringing this matter to our attention. We value your business and appreciate the opportunity to make this right. Sincerely, Elizabeth, Customer Support Manager