Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle reviews

Showing 24 reviews with 1 star · Clear filters

Janel M.
Feb 3, 2026
Do not buy from JamesMichelle
I am still waiting for my necklace. No refunds from this company period. I exchanged my necklace only thru text messaging and AI. Never received, texted company again, no help after 6 back forth text, they finally said they would send me another one, I still have not received that one either. I texted again and was told to give it another week! I honestly wished I never would of ordered from this company. You will never be able to talk to a live agent ever. They gave no phone number.
Response from JamesmichelleMar 31, 2026
Hi Janet, We’re so sorry to hear about your experience and understand how frustrating this must feel, especially while waiting on your order. We do see that our team has been in touch with you via email and has recently followed up again to check in. It’s possible our last message may not have come through, so we’d love to reconnect and continue looking into this for you. When you have a moment, please feel free to reach out to us at [email protected] so we can make sure everything is properly resolved and you feel fully taken care of. We truly appreciate your patience and the opportunity to assist further. Kindly, James Michelle Team
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Pamela K.
Jan 21, 2026
Absolute worst website I have ever…
Absolute worst website I have ever dealt with. Their website is deceitful and misleading. Ordered $200 worth of jewelry and returned for a full refund. Options on website were, exchange, gift card or refund. I chose refund. After receiving email they received the items back, they said they don't provide refunds only exchanges...but thats not what their website depicts. Try, just try, to contact them and you will see how frustrating it is to reach a real live person. All they have is AI.... No customer service phone number NADA! RUN LIKE HELLO.. Do not use this company. They are rip offs...
Response from JamesmichelleMar 31, 2026
Hi Pamela, We’re truly sorry to hear that your experience felt frustrating—that’s never how we want our customers to feel, and we understand how disappointing this must have been. We do see that our team has been in touch with you via email and worked to support you throughout your return. We appreciate you sharing your feedback with us. Our current policy offers direct exchanges or store credit, and we always aim to make this clear on our website and within our chat support. That said, we’re always here to help answer any questions and guide customers through the process. We appreciate you taking the time to share your experience and wish you all the best moving forward. Kindly, James Michelle Team
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Teresa M.
Jan 17, 2026
Horrible company and service
Ordered an item online and they charged it to the wrong credit card. Working with customer service was a nightmare. I just kept receiving a generic email about how sorry they were and wanted me happy. I am waiting to receive the item so I can return it and NEVER order from them again!
Response from JamesmichelleMar 31, 2026
Hi Teresa, Thank you so much for your feedback. We truly appreciate you taking the time to share your experience with us. We see that we’ve been in touch with you via email previously regarding your order and have followed up with you again there to check in. We’d love to continue working with you and get everything fully sorted. We look forward to hearing back from you and connecting further. If you need anything in the meantime, please don’t hesitate to reach out - we’re always here and happy to help. Kindly, James Michelle Team
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Suzanne S.
Dec 27, 2025
I am very disappointed because I…
I am very disappointed because I received a bracelet with a broken clasp. I just wanted to return it because it was very poor quality and they only offer store credit. They said I could exchange it for another item but charge me shipping to return the broken piece. It is my fault as I should’ve read the fine print but beware because they will send you crappy jewelry and they will not refund it but just offer you to replace it with more crappy jewelry- at your own expense. Never again.
Response from JamesmichelleMar 30, 2026
Hi Suzanne, We’re truly sorry to hear that your bracelet arrived with an issue. That is certainly not the experience we want for you. We understand how disappointing and disheartening that must have been. We do offer a warranty on our pieces, and if there are ever any concerns like this, our team is always happy to review photos and help find a solution. We’d really appreciate the opportunity to take another look into this and ensure you feel taken care of. Please feel free to reach out to us at [email protected] so we can assist you further. We appreciate you sharing your feedback and the chance to make this right. We look forward to hearing from you. Kindly, Team JM
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Cynthia S.
Dec 22, 2025
Fraud
I could buy a necklace in a toy store for $5 and it would be better quality. To say that hammered cross necklace has chunky chains is to black is white. I pain $100 for a chain that was supposed to be 20 inches long and it was less than 16 inches. Who would want to exchange a terrible piece of jewelry for another one and pay shipping. I have never purchased with such terrible merchandise, customer service and return ability.
Response from JamesmichelleMar 30, 2026
Hi Cynthia, We appreciate you sharing your experience with us, and we’re sorry to hear this wasn’t what you were hoping for. We’d love the opportunity to take a closer look into this for you and see how we can better support you. Your feedback regarding the product, sizing, and overall experience is important to us and has been shared with our team. If you’re open to it, please feel free to reach out to us at [email protected], so we can review this further and assist directly. We appreciate you bringing this to our attention and the chance to make this right. Kindly, James Michelle Team
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Rochelle Q.
Oct 30, 2025
They force you to spend your money even though their quality is crap
I ordered two necklaces. The quality is very chintzy and cheesy. I reached out the day they arrived and requested a refund and printed out my return label. Then I got an email saying they will not refund me they will only give me a store credit. My response was if the quality of the jewelry was not to my satisfaction why would I want a store credit I would not do business with them again based upon the craftsmanship of the necklaces I received. They went on to tell me that if I clicked through like four different steps to find their return policy I would know that they don't do refunds but then claim their transparent. So if you purchase from this place no if you don't like what you get you're still stuck spending your money there I would avoid buying anything from this company despite them being a female business in the United States
Response from JamesmichelleMar 30, 2026
Hi Rochelle, We’re so sorry to hear that your experience wasn’t what you had hoped for, and we truly appreciate you taking the time to share your feedback with us. We do offer exchanges or store credit, and we understand this may not have been the outcome you were expecting. Your feedback on both the product and your experience has been shared with our team as we continue to improve. If you’re open to it, we would genuinely love the opportunity to connect with you. Please feel free to reach out to us at [email protected]. We truly appreciate you giving us a try and hope we’re able to provide you with a better experience in the future. Kindly, James Michelle Team
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Debi L.
Sep 9, 2025
Please read their return policy…
Please read their return policy carefully. They only issue store credit and not original form of payment. I should have know better than to trust a company featured in Facebook. Their quality is not good. I ordered once and it will be my last
Response from JamesmichelleMar 30, 2026
Hi Debi, We appreciate you taking the time to share your experience with us, and we’re truly sorry to hear that your order didn’t meet your expectations. We understand how frustrating that can be. Our current policy offers exchanges or store credit, and our team is always here to help walk through options and find a solution that feels right. We’re also sorry to hear your feedback regarding the quality of your piece. We take a great deal of care in our designs, and insights like yours are important as we continue to improve. If you’re open to it, we’d love to connect with you directly. Please feel free to reach out to us at [email protected] so we can further assist. Thank you again for your feedback and for giving us a try - we truly value it. Kindly, James Michelle Team
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Lisa
Sep 11, 2020
Awful experience
I did not have a good experience with this company! I ordered a ring and was sent the wrong size. Then when I emailed they told me that I ordered the wrong size (which I did not). I was then told I could exchange it (I had to pay return shipping) and instead of exchanging it they refunded me and will not answer me now. I will never do business with them again
Response from JamesmichelleMar 30, 2026
Hi Lisa, Thank you for taking the time to share your experience - we’re truly sorry to hear that it wasn’t a positive one. We would love the opportunity to take another look into this for you and better understand what may have happened. Your experience is important to us, and we’re always here to help however we can. Please feel free to reach out to us at [email protected] so we can look into this further and support you directly. We appreciate you bringing this to our attention and hope to connect with you soon. Kindly, James Michelle Team
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