Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle Reviews | Read Customer Reviews of jamesmichelle.com

Jamesmichelle reviews

Showing 24 reviews with 1 star · Clear filters

Alanna D.
May 6, 2026
I received a damaged necklace and asked…
I received a damaged necklace and asked to replace it. I paid extra for the “hassle free return”. For some reason they are denying my request for an exchange. This is the worst customer service. Very disappointing
Response from JamesmichelleMay 8, 2026
Hi Alanna, Thank you so much for reaching out. We’re very sorry to hear your item arrived damaged. We’ve gone ahead and refunded your order, and our team has also reached out to you via the email associated with your purchase to help further resolve this for you. We truly appreciate your patience and understanding, and we look forward to hearing back from you soon. Kindly, Team JM
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kara J.
Apr 28, 2026
Horrible experience
Horrible experience. Low quality jewelry at best and then do not accept returns. Would not recommend
Response from JamesmichelleApr 29, 2026
Hi Kara, We wanted to follow up regarding your recent order and confirm that we’ve issued your refund. If you have any questions at all, please don’t hesitate to reach out—we’re always here to help. We truly appreciate your patience and your feedback. Kindly, Team JM [email protected]
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charlene M.
Apr 15, 2026
Very poor customer service. They respond with an AI bot.
The day I received the product, they were offering a 30% discount site wide. Asked for the discount as I had just ordered a few days earlier, and a bit responded saying No. Will not deal with them again or their AI bot.
Response from JamesmichelleApr 15, 2026
Hi Charlene, Thank you for your message. We appreciate you reaching out. We can see that both our AI assistant and customer care team have been in touch regarding your order, and we’ve gone ahead and issued a refund to match our current promotion. You’ll receive a confirmation via email shortly. If you have any further questions, please feel free to reach out to us at [email protected]. Kindly, Team JM
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Marietta N.
Apr 6, 2026
You sent me the wrong length of chains
You sent me the wrong length of chains! And need to return my chains
Response from JamesmichelleApr 8, 2026
Hi Marietta, We’re so sorry to hear you received the incorrect chain length—that’s not the experience we want for you. We see you’ve reached out via email, and our team has replied back to you. If you don’t see our reply, please feel free to contact us again at [email protected], and we’ll be happy to assist. We truly appreciate your patience and look forward to making this right. Kindly, James Michelle Team
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Kris H.
Mar 24, 2026
This company tries to right a wrong.
Editing my review. James Michelle reached out to me after reading my review and went out of their way to make things right for my order. It is much appreciated. AI responded to some of my emails and made more confusion regarding my order. Nice to know some online companies care.. Trying to return/exchange is so incredibly difficult to deal with. I ordered 2 necklaces but right after ordering noticed the "set" was $40 cheaper on their site. They would not credit me the difference, said I would have to pay $6 to exchange the items once received. Well, one month later and 10+ emails back and forth, I am keeping and paying more because its not worth the time and hassle to go about it their way, which is EXACTLY what they want. Avoid this company! And the quality for what you pay is just so-so.
Response from JamesmichelleMar 27, 2026
Hi Kristen, Thank you for taking the time to share your feedback - we’re truly sorry to hear your return experience felt frustrating. That’s never the experience we want for our customers. We wanted to make sure you’ve been taken care of, so we’ve reached out via the email associated with your JM order from [email protected]. If you don’t see our message, please be sure to check your spam folder - we’d love to connect with you there and make this right. We’re so grateful you chose to shop with us and would truly appreciate the opportunity to turn your experience around. Please feel free to reply to our email - we’re here to help. Kindly, James Michelle Team
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KNOX/LAURA C.
Mar 5, 2026
Beware!
Beware! I ordered the gold cross necklace and it came tarnished. They don’t accept returns
Response from JamesmichelleMar 31, 2026
Hi Laura, We’re so sorry to hear your experience. We’d be happy to take a closer look into this. If you’re able to, please email us a photo of your necklace along with the name associated with your order, and our team will review this for you. We do offer a warranty on our pieces and are always here to help with any issues that may come up. You can reach us at [email protected] - we look forward to assisting you further. Kindly, James Michelle Team
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Sherri B.
Feb 28, 2026
Don’t pay for fast shipping
Don’t pay for fast shipping. I paid quite a bit extra for 2 Day Shipping. Ordered on a Thursday and received the following Wednesday and was told that meets their 2 Day shipping window.
Response from JamesmichelleMar 31, 2026
Hi Sherri, We’re sorry to hear that your shipping experience didn’t meet expectations. We understand how disappointing that may feel. Our fulfillment timeframe is typically 1–3 business days, and shipping speeds begin once the order has been processed, with transit times based on business days with the carrier. That said, we’d be more than happy to take a closer look into your order to ensure everything was handled as expected. Please feel free to reach out to us at [email protected] so we can review this further and assist you directly. Kindly, James Michelle Team
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Myra M.
Feb 20, 2026
Bad return policy
The bracelet I ordered is lovely, but it is extremely small. Not even standard 7 inches. Also, difficult to operate the clasp. When on my wrist, it rotates to the underside so the pretty side isn’t visible. If I had known they don’t refund your money, I would never have ordered from them.
Response from JamesmichelleMar 31, 2026
Hi Myra, Thank you so much for sharing your feedback. We’re so glad to hear you love the bracelet, though we’re truly sorry it didn’t fit as expected and that the clasp has been difficult to use. We’d be more than happy to assist you with an exchange to find a better fit. Our current policy offers store credit or direct exchange, and our team is here to help make that process as smooth as possible. If there’s ever a concern with the item itself, you’re always welcome to send us a photo so we can take a closer look and assist further. Please feel free to reach out to us at [email protected]. We’d love to help get this sorted and find something you truly love. Kindly, James Michelle Team
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