jamesleather.com Reviews | Read Customer Reviews of jamesleather.com

jamesleather.comReviews of jamesleather.com

3.783 reviews
Accessories
34 Cottage St, Middletown, New York

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jamesleather.com

About jamesleather.com

James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.

jamesleather.com (jamesleather.com) has 83 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Website: jamesleather.com
Category: Accessories
Location: Middletown, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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jamesleather.com reviews

Showing 25 reviews with 1 star · Clear filters

Edward E.
Feb 19, 2026
The jacket ordered is low quality
The jacket ordered is low quality. Not only that, the pads are stictched in wrong. The left elbow pad is sewed in shut. You cant even get your arm in it. Do not waste your money with this phony company.
Response from jamesleather.comMay 26, 2026
Hi, we're truly sorry about the jacket — a sewn-shut elbow pad is a clear manufacturing defect and this should never have passed quality control or left our warehouse. We take full responsibility for this. Please email us at [email protected] with your order number and we will send you a replacement jacket immediately at no cost to you. We've since tightened our quality checks to prevent this from happening again. We hope you'll give us the chance to make this right. — The James Leather Team
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Corinne H.
Jan 23, 2026
I ordered a backpack which took 4+…
I ordered a backpack which took 4+ weeks to receive after 13 emails to check order status. There is no phone number for this business. Once I got the bag I didn’t like the color and zipper placement and wanted to return the item. After several more emails, I was only offered store credit with a restocking fee of $20. Worst shopping experience ever. Return policy is ridiculous. Unable to contact customer service.
Response from jamesleather.comMay 26, 2026
Hi, we're truly sorry for the experience you had — 4+ weeks with no clear updates and a return process that left you feeling unheard is not acceptable, and we understand your frustration completely. Since then, we've made significant changes: our shipping and fulfillment is faster, customers now receive real-time tracking updates, and our support team is reachable with much quicker response times. We'd love the opportunity to make this right for you. Please reach out to us directly at [email protected] and we'll work with you on a solution — whether that's an exchange, store credit, or finding the right bag for you. — The James Leather Team
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Don C.
Jan 15, 2026
Very hard to make an exchange.
Very hard to make an exchange. Poor customer service.
Response from jamesleather.comMay 26, 2026
Hi, we're sorry for the experience you had — making an exchange should never be that difficult and we understand how frustrating that must have been. We've made significant improvements to our customer service and exchange process since then. If your issue hasn't been fully resolved yet, please don't hesitate to reach out to us at [email protected] — we'll be happy to assist you right away. — The James Leather Team
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William S.
Jan 12, 2026
Do not buy
Do not buy. SCAM. I ordered a jacket. It was never delivered. Contacted the company. At first they responded. Now. Nothing. Do not waste your money. They scammed me out of 300 dollars and I got NOTHING They will not respond SCAM
Response from jamesleather.comMay 26, 2026
Hi William, we're sorry you had a frustrating experience reaching us. Our records show that your Black Retro Distressed Leather Jacket was fulfilled and delivered on January 16, 2026, with UPS tracking confirmation. We understand that if communication along the way was lacking, that adds unnecessary stress. We've since made real improvements — faster fulfillment, automatic tracking updates, and a customer service team that's much easier to reach. We truly apologize for the experience — The James Leather Team
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Shanessa P.
Dec 28, 2025
SCAM DONT SPEND YOUR MONEY HERE
This company is horrible. I explained that I accidentally ordering a men’s brief case and wanted to cancel my order with in 5 minutes of hitting submit. They refused stating my order was already being processed, mind you this request was at 11pm. I highly doubt my order was being processed at 11pm. They told me once I receive it to follow their refund policy. So when I received it, I followed their refund procedures for them to tell me it was a sale item and is not eligible for a refund only a store credit. BEWARE DO NOT ODER FEOM THIS SCAM!
Response from jamesleather.comMay 26, 2026
Hi, we're sorry for the frustration this caused — wanting to cancel minutes after placing an order is a completely reasonable request and we understand how deflating it is to be told no. We also hear you on the store credit policy for sale items — we know that's not what every customer wants to hear. We've worked on improving our cancellation flexibility and how we communicate our policies upfront so customers aren't caught off guard. We appreciate your feedback and we're sorry we fell short. — The James Leather Team
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Mary Lou H.
Oct 9, 2025
Duplicate Brief Case Order
I ordered a brief case and it was supose to be sent to my home not my business. It was supposedly corrected but after I received the briefcase at my home a briefcase showed up at my office. I wrote duplicate returned to sender on the second brief case package (it was never opened) and took it to UPS to be returned. I was not given any paper work it was straight forward that it was to be returned to James Leather at their expense not mine. To date they have not acknowlwdged its return. Credit card has been charged twice. Credit card company claims I did follow return policy. James Leather did not have a stated return policy that was included with the order.
Response from jamesleather.comMay 26, 2026
Hi Mary Lou, we're truly sorry for everything you went through — a duplicate shipment, being charged twice, and then not hearing back from us is an unacceptable experience and we completely understand your frustration. You handled the return correctly and you should never have been left without an acknowledgment or a resolution. If you returned the item and have not yet received your refund, please reach out to us at [email protected] with your order number and we will sort this out for you immediately. We're sorry we let you down. — The James Leather Team
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Natalie
Sep 30, 2025
Bunch of thieves
Ordered a briefcase that arrived defective. No phone number to call, they wouldn’t respond to emails. Finally opened a dispute with my credit card and got my money back. Do yourself a favor and don’t purchase anything from these thieves.
Response from jamesleather.comMay 26, 2026
Hi Natalie, we're truly sorry — a defective item with no one to reach is an inexcusable experience and we completely understand why you felt the way you did. We were not where we needed to be in terms of customer support at that time, and we own that fully. Since then we've added multiple ways to reach us and significantly improved our response times so no customer is ever left without help. We're sorry we failed you. — The James Leather Team
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Stephanie K.
Sep 24, 2025
Not Leather - it is plastic
The website says genuine sheep leather, hand crafted, shipped from Texas. The coat arrived three weeks late, it is plastic and shipped from Dubai. They are ignoring all my emails. I have disputed the transaction with my bank. Including sending them the packing slip that says “polyurethane” and value of $15. I paid $309. I’m so upset. I’ve never been ripped off like this before.
Response from jamesleather.comMay 26, 2026
Hi, we're truly sorry for this experience and we want to address your concerns directly. Our products are made from genuine leather — not polyurethane or plastic. The material description on the packing slip reflects a customs declaration label used for international shipping purposes and does not describe the actual product material. We understand how alarming that must have looked and we should have communicated this more clearly upfront. We're also sorry for the delayed delivery and for not responding to your emails — that was unacceptable on our part. We've made significant improvements to our customer communication since then. If your dispute has not been resolved, please reach out to us at [email protected] and we will make this right. — The James Leather Team
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