James Avery Artisan JewelryReviews of jamesavery.com

the most ugliest ring in the world !! this ring could kill a dog because it’s so heavy!

Reached customer service for losing bracelet because of design of clasp, had not requested replacement, but they did. Spoke with customer service to tell them how clasp for this particular style of bracelet was not very secure. Will definitely fix this clasp. Very appreciative of replacement and kindness of customer service representative.

Excelente experience!! My family and I were able make very good decisions. The staff was very helpful and friendly. She was very knowledgeable about the product and helped us make decisions. Exemplary customer service support. I hope they continue to value us the consumers like they are currently offering us that wonderful services.

Overpriced costume jewelry. Trying to be Pandora but the quality and customer service is not there. Supervisors with less customer service experience and professionalism than the people they oversee.

I spoke with someone two weeks ago that ensured me that the key fob necklace would be removed/no longer sold due to her agreeing that it resembles a noose. This item is still showing up on the company website and google. I’m appalled that she lied to me and that the company thinks it’s ok to be racist in selling such a horrific item. People were hung with a noose and you all are ok with that. I hope your sales decline until you remove such an item and any that are similar

I walked into jewelry store, saw a wide selection of jewelry beautifully displaid. I was able to spot exactly what I came in looking for. The staff was friendly, they asked if there was anything I needed right as I walked in. Great customer service. They were able to retrieve my item of purchase and between transaction they even went about cleaning my person necklace I was gifted by my wife from James Avery. Great work. Look forward doing more business and keep up the good work.