Leslie L.
Great Service from Jamaican Treasures
The Jamaican Treasures team was very informative and helpful in evaluating villa options, planning the trip, setting expectations and answering questions prior to our arrival. I appreciate the follow up email and calls from Swady, Patricia and Stephanie in the days leading up to the trip, especially on the day before our departure. Our driver for the week Devon Walker was great - very knowledgeable, personable and helped to make our trip to Jamaica memorable. The only notable issue with the service provided by Jamaican Treasures was the communication around the pre-paid gratuity for the villa staff. Our group paid a 10% gratuity beforehand, but the email communications we received prior to arrival didn’t acknowledge the pre-paid gratuity. After requesting confirmation of the gratuity a few days before our trip, I received email confirmation. As it turned out, we decided to tip an additional amount to the villa staff. However, it would eliminate confusion if the email communications from Jamaican Treasures indicate when a gratuity has been pre-paid. Overall, the service was great. I would definitely use Jamaican Treasures again and recommend to others.



