Jakeandkelly is listed under Clothing & Underwear.
Jakeandkelly (jakeandkelly.com) has 34 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Damarcia P.
Great design, good quality clothes. It is my favourite online shopping store.
Response from JakeandkellySep 23, 2026
Thank you so much for your lovely review 🤍 We’re delighted to hear that you’re happy with the designs and quality of our clothing. It means a lot to us to know that Jake & Kelly has become your favourite online shopping store! Thank you for your continued trust and support. We look forward to welcoming you back soon ✨ Kind regards, Jake & Kelly
Liz
The ease at which I found what I was looking for, along with the sizing help was what helped make this purchase flawless.
Response from JakeandkellySep 23, 2026
Thank you so much for your wonderful review 🤍 We’re delighted to hear that you found exactly what you were looking for and that our sizing guidance helped make your shopping experience smooth and easy. It’s great to know everything came together for a flawless purchase! Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨ Kind regards, Jake & Kelly
Suzanne K.
Seems like a Scam company. Pretending to be Irish based in Malahide. Shipping crap from overseas. AVOID AT ALL COSTS In response to your reply You're pretending to be based in Dublin, you're shipping from overseas, you're charging customers extortionate fees to return your poor quality products to overseas locations. You should not be allowed to market yourselves as an Irish company when you're not. You're using someone's home address and pretending it's your head office. Your customer service is exceptionally poor and I don't think anyone should buy from you.
Response from JakeandkellySep 19, 2026
We’re sorry to hear that your experience with our store did not meet your expectations. We take feedback regarding our products, delivery and business information seriously. However, we do not agree with the characterization of our company as a scam. Any concerns regarding a specific order are best addressed by reviewing the relevant order details rather than making assumptions based solely on a review. Please contact us at [email protected] with your order number if you have placed an order with us, so we can review your case and assist you further. Kind regards, Jake & Kelly
Aoife
Scam. Went to buy a dress for my mother for a wedding. Got an initial email back when I asked about the legitimacy of the website. After I ordered, got an email to say the dress was sent and it never arrived. No one responding back to emails. Don’t use this website.
Response from JakeandkellySep 19, 2026
We’re sorry to hear that your dress did not arrive and that you experienced difficulties when trying to contact our customer service. We understand how disappointing this must have been, especially when the order was intended for a special occasion. Delivery issues are reviewed individually based on the order and tracking information available. We would like to verify the status of your specific shipment before drawing any conclusions about what happened. Please contact us at [email protected] with your order number so we can check the delivery status and provide you with the appropriate information. Kind regards, Jake & Kelly
Susan
very easy to find items
Response from JakeandkellySep 19, 2026
Thank you for sharing your feedback. We’re glad to hear that you found it very easy to find the items you were looking for. We appreciate you taking the time to leave a review and hope to see you again at Jake & Kelly. Kind regards, Jake & Kelly
Caroline
A great variety of boots. Selection was easy. Payment even easier with many options to pay. I would shop here again.
Response from JakeandkellySep 19, 2026
Thank you so much for your wonderful review 🤍 We’re delighted to hear that you enjoyed our selection of boots and found the purchasing process easy and convenient. It’s great to know that you would shop with us again! Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨ Kind regards, Jake & Kelly
Kitty C.
Really poor quality it’s a rag the item I bought and I am not being ignored when I try to ask for the refund instructions. Will never go near the website again , more than likely scam of some sort
Response from JakeandkellySep 19, 2026
We’re sorry to hear that the item you received did not meet your expectations and that you have experienced difficulties obtaining information about the return process. Each case concerning product quality and returns is reviewed individually based on the specific order details. We would like to look into your situation and clarify the appropriate return procedure rather than make assumptions without reviewing the order. Please contact us at [email protected] with your order number so we can locate your case and provide you with the relevant information regarding your return. Kind regards, Jake & Kelly
customer
I ordered, what I thought was a lovely dress, that I wanted to wear to a wedding. I received a very poor quality product, a rag, with no label addached so therefore it cant be returned. So disappointing, what a waste of mymoney.
Response from JakeandkellySep 19, 2026
We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with the quality of the item you received. Cases concerning product quality and returns are reviewed individually based on the details of the order. The absence of a label does not, by itself, give us enough information to determine what happened in your specific case, so we would like to review the order before drawing any conclusions. Please contact us at [email protected] with your order number, and if possible, a photo of the item received. We’ll review the situation and provide you with the relevant information regarding the return process. Kind regards, Jake & Kelly
