JagexReviews of jagex.com

I made my RuneScape account back in 2007 I think I was and my mum paid for my subscription. I’m currently trying to appeal it to reset the password so I can play again and link it to a current email as to make it easier. I know my bank pin and pretty much everything my character has but they want the card details from when my mum paid for it. The month in which it was purchased and crap like that. I’ve had 2 appeals denied because they don’t think I’m the rightful owner. They can F off! I think it’s a joke I cannot access something that’s been mine for nearly 2 decades. Kiss my A** I will not be returning to RuneScape again. Keep the account you saddos

I was 1 quest away from quest cape, and 2 levels away from max combat. I gave them full creation details from names, to countries and all, yet he denied me acess to recover my account. I wonder why that is, even 5 months ago I recovered one of my accounts and he did not require any creation details? Also, I guarantee you this Mod Wisp person knows of all the stuff Jagex creators do on livestream (account sharing, selling gold, and gambling) yet they take no action for this but prefer to deny access to an almost maxed account of a small guy. What a joke.

if it was possible i also give them 0 stars. they take money from your account for nothing and also a ban. its so not fair.

They don't give a customer service. I've been playing for 8 or more years and they banned one of my accounts because their bots detected i was "Real World Trading" wich never happened. They don't read, they don't listen, they do what they want to do, they don't care helping the customer, they just don't care at all.

If possible I would give 0 stars. These guys just ban your Oldschool Runescape account or take gold from your bank for no reason. When you try to appeal the ban there is no customer service whatsoever. Any responses you recieve is all automated by bots (how ironic). They falsely banned my osrs account for RTW, would not tell me the time, date, plaace I apparently bought gold and denied both my appeals without even being reviewed by an actual human.

Awful customer support. They automate their ban/appeal process. You CANNOT talk to a human. If you're unlucky enough to get falsely banned, you just lost your account for good.

The worst experience ever to do with gaming. Received a ban on my account for apparent RWT (real world trading) and after requesting proof they did not respond but continued to ban my account for a duration of time once the ban was lifted when I logged back in I noticed anything of worth from the account had been removed as well. Hope this review reaches someone before they waste their time with these money hungry shit c*nts.

False perm banned on my 1 defense pure for RWT on 4/9/26, I had 1850 total level and 3 pets. I had zero offense in 12 years, bought gold one time in December of 2025. Tries to log in on April 9th, perm banned for rwt. Company is complete garbage. Their main goal is to ban any real player, and make you start all over. I’d rather eat dirt than support them all over again. Foh. Worst company. Zero humans to speak to, and a newly implemented ai ban system that can’t even do its job correctly. -1/10 game. Don even bother. Only a Matter of time before you’re banned or hacked. And there’s nothing you can do about it.