JagexReviews of jagex.com

tried to log in from the hospital and there bot detection locked me out of my account great work guys.

Jagex is literaly useless to help with account problem,especially support team. Got muted for responding with toxic to toxic flaming. Of course i got caught and the other guy just keeps shitting on with no mute. No live support Useless AI sup with no clear instructions what to do

Make Jagex listen to the players. Enough is enough. Sign the petition 👇 https:// chng.it/ 6PVJSSBZBr ✅(Take out all spaces to get to petition)✅ Let’s stop just complaining and try to do something .

What a joke where to begin, before I start if you're thinking of contacting Jagex for any reason understand in 2024 they still do NOT have a customer service team! No Live chat No Contact centre No Common sense So I wanted to do the simplest of requests. Remove an email/account that I don't use / never used. Now the account I wanted removed had the following conditions: The email I sent the request from was the account I wanted to remove. They then gave me 72 hours to cancel my request. I sent it to the email I wanted to remove.... nothing to do with my main account. Now because I was logged into my main account when I sent this email they decided to delete this account? Due to me being logged in and playing. Again makes no sense they should have emailed the account they were set up to close. Right? So I played both versions of the game got max on one of them, and poof all gone, forever. No way of getting my account back apparently with no compensation for the same time I had left on my account, I even had a year's subscription. They took my money all my hours and gold achieved. Terrible service I've never been banned, botted, or brought third-party services. Don't trust these people with your money time or services they employ people who make mistakes and won't amend them due to their processes. 10/10 Worst Customer service available, company must not make a profit to employ competent people.

I can no longer access any of my accounts after 17 years of playing... calling the password and f2a requirements egregious are an understatement for an online game. If I came to have fun the money involved drags any and all sense of it out due to the war on bots that will never be won. So let players suffer. That's a great solution...as I said... I can't even access my 2000+ acc with 500M bank... thanks jagex...

bro what is with this jagex no one is reply on support when you ask something only thing they do i thinking about how to scam people to earn money by deleting accounts fdor no reason when you sent them a mail nobody is replying thinking about quiting runescape! jagex do something about your support

No customer service. My account got false banned and I lost my bought membership on top of the account. Disgraceful.

Customer support is nonexistent, they don't care about you as a person. They fail to address any real issues in game. They do not ban bots as it helps inflate their player numbers and generate additional streams of revenue. I'm sure they are doing this to inflate their overall value of the company when the next sucker of a private equity firm buys them up. I am convinced that 30-40% of the entire player base is just bots. They only want your money to further the interests of the private equity firm that they graciously place a pillow to kneel down before for them.Their lack of customer support or willingness to help even some of their most loyal fans who have been playing for nearly two decades, make EA, Ubisoft, and comcast look like Saints compared Jagex. I hope you go under