JacksewReviews of jacksew.com

Ordered needle bars and never got 0

I had a bad experience. I bought a table and stand but the stand was bent. I reported a complaint with a picture to change it for new one but they rejected it and kept saying that it is new there is nothing wrong with it. and they forced to me fix it and buy a hammer. I completely couldn't understand. I bought a new one, but they sent me defective product and kept saying that completely Unintelligible thing. It was terrible how they treated a customer. Further they asked me my nationality and ridiculed because of my accent. I felt so miserable. His name is Chuck. I never suggest using the services of Jacksew.

The table was not what was shown in the photo and the precut hole was the wrong size so we had to re shape that. No one would answer or return the multiple emails I sent. Shipping was a nightmare as well. It took over a week longer than stated and sat in Louisville for days but they would “update” the delivery date to be the next day even though it wasn’t being sent out.

My table was un even a wobble I have to prop it up with a book I sent a picture to sew jack and they said that I would receive another and I have not received it yet. It’s been over a year now they will not return me a new table for my sewing machine.

I had received the machine after the date I had asked. Paying 2 weeks in advance. When I received the machine hole for the bobbin stan was drill to close to the machine not allowing me to install it that location

It took one month for this machine to arrive even tho the website states it will ship in 48 hours. NEVER received one call from the company!! I called numerous times and was told it was on a truck at the warehouse or “it will be shipped tomorrow or a few days after.” What?? I did receive a shipping notification that it was being shipped thru ABF freight with a tracking number that could not be found and it arrived they southeast freight co. It arrived without any instructions at all to assemble other than the Manuel which doesn’t explain anything. You have no idea what screw goes where much less a washer!! Over a week later and we are still trying to put it together after watching video after video!! So far have not gotten to try the machine. This is a nightmare!!

The worse in my three years of online purchases.