Jackpot Wheel Casino is an online gaming platform for players who enjoy real money casino entertainment in a secure and reliable setting. Launched in 2016, the casino offers desktop, mobile, and tablet access to a wide range of games, including slots, blackjack, roulette, baccarat, keno, video poker, and live dealer games. Players can enjoy games from established providers such as Betsoft, Rival, and Saucify. The platform supports promotions, tournaments, secure banking, cryptocurrency options, RNG-tested gameplay, encrypted transactions, responsible gaming tools, and customer support through live chat, email, and telephone.
Jackpot Wheel Casino (jackpotwheel.com) has 27 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
jackpotwheel.com
Website
jackpotwheel.com
Category
Gambling
Listed on Five Star Index
2026
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The company replied to 81% of reviews.
Latest
Most recent review: October 2026.
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Nothing but a scam. I tried to withdraw money only to be told 2 days later that my request was declined because I needed to add money in between bonuses. If you are looking to try to win anything, find a better game and check the reviews. DO NOT trust this one. Huge SCAM.
AY
Anon Y.
Jackpot Wheel Casino Blackjack
Jackpot Wheel Casino Blackjack: A Game That Raises Serious Questions About Fairness
Jackpot Wheel Casino’s blackjack game is so heavily skewed in the house’s favor that it raises serious questions about the fairness of the game. Dealers seem to start with 20 or 21 far more often than expected, while players repeatedly bust and dealers somehow manage to draw the exact cards needed to secure a win. Certain starting combinations, such as 5-6, 6-5, 3-8, and 8-3, seem to produce the same result repeatedly: a 10-K for a dealer total of 21. The frequency of these outcomes occur so often that it makes the game difficult to trust.
Whether the issue is a flawed algorithm, questionable programming, or something more serious, the end result is the same, players are left questioning whether they are competing against a fair and genuinely random game. Instead of feeling like a game of chance, the experience feels heavily stacked against the player, with losses piling up session after session.
Another major concern is the lack of confidence in the complaint process. When complaints are directed to Jackpot Wheel’s own compliance department, players may reasonably question whether their concerns are receiving truly independent scrutiny. Having the same company responsible for operating the game handle complaints about its fairness creates an obvious concern about transparency and accountability. Players deserve access to independent testing and verification, not simply assurances from the company running the platform. That’s like reporting a theft to the thief.
Based on my experience, the recurring card combinations and dealer outcomes make me question whether the game is drawing cards from a properly randomized and independently verified system. The patterns are far far too repetitive for me to feel comfortable trusting the results. I cannot prove that the game is rigged, but the frequency of these outcomes has seriously undermined the continued and repetitive claims of fairness by the casino.
If you want to see why I have these concerns, play a few sessions and pay close attention to the cards, dealer totals, and repeated outcomes. Keep track of the results rather than relying solely on memory. You will no doubt come away with questions of your own.
My recommendation is simple: save your money and play somewhere else. Until Jackpot Wheel Casino can demonstrate that its blackjack game is independently tested, properly randomized, and subject to transparent oversight, I would not feel comfortable recommending it.
Lastly, to make matters worse, and you’d think it couldn’t get any worse than questionable games, the casino’s terms of service state that withdrawals can take up to three business days to complete. I used Bitcoin, yet I did not receive my withdrawal for almost three weeks, 19 days to be exact. That delay was far longer than the timeframe stated in the terms and added to my concerns about the platform’s reliability and transparency.
This is my honest assessment based on firsthand experience. Players deserve a fair game, transparent rules, timely withdrawals, and confidence that the outcomes are determined by legitimate randomness, not a system they have no meaningful way to verify.
KM
Kevin M.
THIS CASINO IS A SCAM AND THEY STEAL YOUR WINNINGS!!
This casino is a scam with false and deceptive advertising! I received $60 free play in the mail and did actually hit their exorbitant playthrough amount and converted the $210 I had on my account to cash (another big scam because they steal your winnings and I lost $150 of that when they dropped it down to $60). Then I won off the $60 and cashed out at $105 and was forced to pay a $20 wire transfer fee. I waited 2 days and when I logged into my account my withdrawal request said status was “Reversed”. I contacted support and they said because I had claimed “too many” free play bonuses without making a deposit so they canceled my withdrawal request and stole the $105 winnings from my account!! This is blatantly fraud, a scam, and theft!! It didn’t say anywhere on the free play post card they send in the mail that you had to make a deposit or they steal your winnings!! THIS CASINO NEEDS TO BE SHUTDOWN AND IS A SCAM!! THEY MAKE IT NEARLY IMPOSSIBLE TO BE ABLE TO CASH OUT ANY WINNINGS!!
ED
EDDIE
They mail you post cards with free play…
They mail you post cards with free play amounts then when you log in to claim your free pay (no deposit required which they say on the card) then they want you to make a credit card payment to get your free play which is a scam and misinformation. These online sites are all scams and they find many ways and excuses to not pay out winnings.
RL
roy L.
worst casino out there
absoluytly worst casino out there. didnt win not a single penny. inless you want to lose money, dont go here. how can they improve, stop being so damm greedy.
Response from Jackpot Wheel CasinoSep 28, 2026
Hi Roy
We're sorry to hear that your experience wasn't a positive one.
We understand that losing can be frustrating, particularly when you haven't had the results you were hoping for. We appreciate you sharing your experience, and your feedback will be passed on to the relevant team.
Thank you again for taking the time to leave a review.
Regards
Jackpot Wheel Team
RR
Ryan R.
I was lied to several times
I was lied to several times
Response from Jackpot Wheel CasinoSep 28, 2026
Hi Ryan
Thank you for sharing your feedback. We're sorry to hear that you feel you were given incorrect or inconsistent information.
We take concerns about communication seriously and appreciate you bringing this to our attention. We'd like to ensure that any information provided to our players is clear and accurate, and your feedback will be shared with the relevant team.
Thank you again for taking the time to leave a review.
Regards
Jackpot Wheel Casino
JU
Judy
More Ripoff info
After waiting over 3 weeks I finally got my payment, well... kind of... they charged me another $20 dollars for a wire transfer, even though I had already paid the fee when I requested the payment, but I got hit another $15 incoming fee, so my $500 withdrawal ended up being $65. Keep away from this site as well as their "sister" casino Mandarin. As for "customer service" that is a joke too.
Response from Jackpot Wheel CasinoSep 11, 2026
Hi Judy
Thank you for taking the time to share your experience. We're sorry to hear that the withdrawal process took longer than expected and that you were disappointed by the fees associated with the payment.
We appreciate you confirming that the withdrawal was ultimately received. Payment processing times and any applicable banking or payment-provider fees can vary depending on the method used, but we understand your frustration with the overall experience.
Your feedback regarding both the withdrawal process and customer support is appreciated and will be shared with the relevant teams.
Regards
Jackpot Wheel Casino
RC
Rockie C.
NO PAYMENT!! Possible Scam…
I am having the same issues as everyone else. Runaround. No payment. Been waiting over 7 days now when payouts supposed to only take 3-5 days. Being told over and over it’s in Que and it’s been processed and been told it’s been expedited several times as well. So far I’m saying do not play here! Next step pursue legally and make a complaint to the folks that govern and regulate online casinos UPDATE: FINALLY PAID ON 8/17. THANK YOU
Response from Jackpot Wheel CasinoAug 20, 2026
Hi Rockie
We're sorry to hear that you have experienced delays with your withdrawal and understand how frustrating it can be to wait for your funds.
We take withdrawal concerns seriously and would like the opportunity to investigate the specific circumstances of your case. We have reached out through Trustpilot to request your account details so that we can locate your account and review the status of your withdrawal with the relevant team.
While general withdrawal processing times are provided as a guideline, individual withdrawals can sometimes require additional processing depending on the circumstances and payment method. However, we appreciate that any delay beyond the expected timeframe can be frustrating.
Please respond to our Trustpilot request with your details so that we can investigate this properly and provide you with an update. We look forward to hearing from you and resolving your concerns.
Regards
Jackpot Wheel Team