Jack in the BoxReviews of jackinthebox.com

The Plainfield location has been a disappointment yet again. I waited over an hour for a simple order—a Spicy Chicken Combo and a Smashed Jack Combo—and when I finally got my food, it was already cold by the time I arrived home. Even worse, my fiancé became ill for several days after eating his meal. This location has only been open since July 14, 2025, yet the service has been consistently subpar from the very beginning. At this point, I cannot recommend this restaurant to anyone.

I tried their new Bacon Smashed burger and it was great. Lots of cheese and bacon. The double patty was very moist with a mild hint of pepper. Overall an excellent burger. ~BAH in ABQ, NM

So again today I make a trip to Jack in the box (#4600) again i'm this time they actually tell me that they don't do breakfast past 11:00 o'clock AMI placed an order I get up to the window to pay the girl says oh you have the mini tacos I was like no the mini tacos a number 21 a number one curly fries and large coat so she finally punches it in the computer then she goes and gives me a medium orange drink I again tell her no a large coke she fixes me a large drink I get it I pay wants me to go around to the number one waiting parking area so I do gentlemen comes out to bring us our food I inform him that it was supposed to be a regular coke not a diet Coke He takes my drink he goes inside he comes back out he he goes sorry I was at supposed to be a diet Coke or a regular Coke I said a regular coke I said by the way the tiny tacos was supposed to be plain not loaded and I handed him the tiny tacos he went inside a few minutes later the lady from the drive thru comes out she hands me the tiny tacos proceeds to tell me that I'm not getting my coke and that I am barred from coming to that Jack in the box and I looked at her and I said first off you didn't take my order you finally took it when I got it when I got to the window you messed up on my drink in there you messed up on my second drink you messed up on the tiny tacos and she just wasn't having it swinging her hands telling me that I'm barred i'm no longer allowed to come to that Jack in the box and walks away swinging her hands I travel all over the United States for Carrier Corporation probably 34 times a week I've never not once in my life had people treat me this way not being able to be served a number 21 it's ridiculous and for her to come out and say I'm barred for her mess ups her not doing her job but I'm barred from Jack in the box that's the most ridiculous crap i've ever heard of my life

I attempted to place a delivery order using the Jack in the Box app and selected Google Pay as my payment method. When I submitted the order, I received an error message stating that there was a problem processing my payment. I verified my information and tried again, only to receive the same error. Despite both attempts showing as failed in the app, I immediately received two notifications from Google Wallet confirming successful payments of $33.19 each—a total of $66.38 charged. I have not received an order confirmation for either transaction. No order appears in my Order History in the app. I contacted the store directly, and they have no record of any order. To make matters worse, there is no way to reach Customer Support directly: There is no phone number for customer issues—only a line in the T&Cs related to data privacy. There is no live chat. The only available form requires an order number, which I never received. At this point, it appears that Jack in the Box has taken $66.38 of my money and delivered nothing in return, while I’ve spent over two hours trying to resolve this with no clear support path. I am requesting an immediate refund for both charges.

They were out of milkshakes

i went to jackin the box and order a btrry smash jack when i got up to the window i said to the girl senior discount she said to me they only discount on drinks not on food ive never heard of such bull ONLY ON DRINKS so i did not receive a discount because i only order a hamburger

Worker too busy on phone or something only me and one other drive thru customer there was over 20 minutes waiting and then went inside to see about my order both orders sitting on table. Ask for refund would have to call in from somewhere to give it. NEVER GO TO JACK IN BOX AGAIN

I'm real skeptical about the tacos why it does not look like real meat it's a lot of people opinions on the Internet saying kangaroo meat cat food Purina dog chow well it made me don't want to eat these just ordered tacos why defamed us just tell us what their made of it's too mushy to be real meat doesn't even look like ground meat the taco meat in these tacos remind me back in the day where I grew up used to go up in oak Cliff at this old Mexican food restaurant that used to have a lot of dogs and cats out in the fence and then one week you pass by the dogs and cat would be gone because people said that they was killing the dogs and cat and putting them in their tacos and that's why they're tacos were so good I do not know but people stop going to this place because it is so true it would be filled with bunch of cats and dogs in their yards when you pass by The neighborhood and then the next week or two when you pass by that place walking there will be no animals in that yard and this is exactly what their meat used to look like soft just like this Jack in the box tacos