Jack in the BoxReviews of jackinthebox.com

Horrible. I can't even eat it. I got a kids meal with cheeseburger and curly fries... The burger was gross and tastes like a pile of mush. I'm thinking maybe they give the kids the gross stuff because they won't notice? I don't know, but ew.

Other than homemade, one of my favorite commercial burgers is the Jack-in-the-Box ultimate cheeseburger. Until I returned to Kailua from many years on the mainland. Buying the ultimate cheeseburger from the Kailua Jack has been a disappointment 4 out of 5 times. I keep trying in hope that they figure it out. Today was one of the 4 awful burgers. It was Luke warm and had the consistency of a sandwich that had been waiting to be eaten for several hours. Blah! Unless I happen to show up just as they are making a new batch, they are always that way, and at $10 each, what a waste. The store manager is clearly more concerned about wasting food than losing customers. I think this was not only the worst of the worst, but also my last.

Extremely disappointing customer service at the Jack in the Box in Golden. I stopped in intending to order lunch, but first asked to use the restroom. I explained that I was planning to purchase a meal and simply needed to use the restroom before placing my order. The employee who spoke to me appeared to be a teenage boy (African-American/Hispanic) and was working at the front counter during the August 17th around 2:30pm. Instead of politely explaining the restroom policy, he repeatedly told me that I could not use it unless I paid for something first. I explained that I was going to eat there but needed to use the restroom before my meal. His tone was rude, dismissive, and unnecessarily confrontational. When I asked what he wanted me to order, he said, “Anything you want,” but continued acting as though my request was unreasonable. A restroom policy is one thing, but there is no excuse for treating a potential customer with such disrespect. I work at Home Depot in the same parking lot, along with many other associates. Jack in the Box is one of the only nearby options for us to grab food during a break or after work, so the way customers are treated here matters. I will make sure my coworkers are aware of the disrespectful and horrible customer service I experienced so they can make informed choices about where to spend their money. Management should be able to identify the employee working the front register during that shift and address how this interaction was handled. Customers deserve basic courtesy, especially when they are planning to buy food at your restaurant.

Horrible customer service, all i had was a $50 , they didn't have chanhe, lady said she couldn't serve me, was soooo rude about it, after I waited 10 mins, will never go there again

We were just at the location on akers and Cypress getting dinner and when we got home I noticed they put a toy in the bag for my special needs son, I found that very kind and it is very much appreciated 👍

I went to Jack in the Box 8/14/2026 order the SLG Philly Bonus Jack CMB with fries and a drink. Boy oh Boy look nothing like what you see on TV or the advertisement in there windows and it was not good just a little peppers and the sandwich was so small. What happened Jack in the box you use to be my favorite.

The Philly cheese steak was flat and the bread was hard. French fries were cold.

the chicken was uncooked two workers that couldn't even speak right english was a waste of money straight up it was really bad please dont go to any in texas