Jacketsjunction Reviews | Read Customer Reviews of jacketsjunction.com

JacketsjunctionReviews of jacketsjunction.com

3.0158 reviews
Clothing & Underwear

Jacketsjunction

About Jacketsjunction

Jackets Junction is your premier destination for exquisite jackets that embody timeless style and unparalleled craftsmanship. Our store specializes in curating a diverse collection of premium-quality jackets, meticulously crafted by skilled artisans using only the finest materials. Whether you're drawn to the rugged allure of a classic biker jacket, the sleek elegance of a tailored blazer, or the iconic charm of a vintage-inspired design, Jackets Junction offers a versatile array of options to suit every taste.At Jackets Junction, we are dedicated to exceeding your expectations, not only with our superior-quality merchandise but also with our personalized customer service. Our commitment to excellence is evident in every aspect of our business, ensuring a seamless shopping experience from start to finish.Embrace the epitome of style and sophistication with Jackets Junction, where each garment tells a story of craftsmanship, quality, and timeless elegance. Discover the allure of premium fashion and elevate your wardrobe with us.

Jacketsjunction (jacketsjunction.com) has 158 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: jacketsjunction.com
Website: jacketsjunction.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Jacketsjunction reviews

Showing 71 reviews with 1 star · Clear filters

Scott D.
Jan 22, 2024
Delay after delay and repeated promised…
Delay after delay and repeated promised delivery dates not met. I would not recommend buying from them. Their emails are long and wordy and aren’t honest about what the delay is.
Response from JacketsjunctionFeb 14, 2024
Dear Scott Davis, We sincerely apologize for the frustration and inconvenience you've experienced due to the delays in your order and the lack of clarity regarding the reasons behind these delays. Your feedback is incredibly important to us, and we're truly sorry that we failed to meet your expectations in this regard. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely, Jackets Junction
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stacy D.
Jan 17, 2024
scam - shocked Amazon works with them
I placed an order in September 2023 I have waited for four months for an item. I reached out repeatedly and got no response when I did get responses they were vague and promised my jacket would be shipped out the next week. It never happened I got a refund today because they didn't want to manufacture the item that they are distributing or showing on their website. I appreciate the response that I received after posting my review, however, I never received that timely of an interaction after placing my order. I am grateful I got my funds back.
Response from JacketsjunctionFeb 14, 2024
Dear Stacy Daniels, We want to extend my sincerest apologies for the incredibly frustrating experience you've had with your order placed in September 2023. It's unacceptable that you've had to wait for four months without receiving the item you purchased, and we fully understand your disappointment and frustration. Please know that your feedback is incredibly valuable to us, and we are committed to taking the necessary steps to improve our processes and ensure that incidents like this do not happen again. Sincerely, Jackets Junction
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Tim Spike H.
Jan 17, 2024
Never received my order which was…a sweatshirt
Never received my order which was placed December 6, 2023. No answer on the customer service line, just voice mail. Got a couple of texts but no delivery. I'm charging the order back.
Response from JacketsjunctionFeb 14, 2024
Dear Tim Spike Howe, We want to express my sincerest apologies for the disappointing experience you've had with your order placed on December 6, 2023. It's unacceptable that you never received your order and that you encountered difficulties reaching our customer service team for assistance. Please know that we take your feedback seriously, and we are actively investigating the issues you've raised to prevent similar situations from occurring in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Sincerely Jackets Junction
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Sarah B.
Jan 8, 2024
Ordered my jacket December 4th for my…
Ordered my jacket December 4th for my boyfriend for Christmas, said it would take 20-25 days still haven’t gotten my jacket and every email is the same saying they are preparing to ship it next week. Each week still isn’t here. Asked for a refund because they asked me if I wanted one every time I emailed. Like why can’t you just send the jacket. Whatever. So now I asked for a refund and it’s been a week. No refund. Nice. Don’t trust this site. It’s a scam
Response from JacketsjunctionFeb 14, 2024
Dear Sarah Bedford, We apologize for the inconvenience and frustration you've experienced. It's unacceptable that you've encountered such delays and inconsistencies in communication. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We understand that trust is essential in online transactions, and we deeply regret that we have failed to earn your trust in this instance. Sincerely Jackets Junction
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Mark L.
Dec 27, 2023
Stay away!
Ordered a hoodie on 11-13-23. I ordered from a web site that said the company was in Des Plaines, IL. They are actually in Pakistan. After many flimsy excuses and promises of delivery I finally convinced them to give me a refund on 12-26-23. Horrible to work with. Stay far away!
Response from JacketsjunctionFeb 14, 2024
Dear Mark Little, We apologize for the excuses and unfulfilled promises of delivery that you experienced. This is not the level of service we aim to provide, and we are truly sorry for the inconvenience and disappointment it caused you. Your feedback is valuable to us, and we are committed to addressing the issues you've raised to prevent similar situations from occurring in the future. We understand the importance of transparency and honesty in our business practices, and we apologize for any confusion or frustration caused by the misrepresentation of our company's location. Once again, we apologize for the inconvenience and frustration you've experienced, and we appreciate your understanding. Sincerely, Jackets Junction
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Tammy R.
Dec 27, 2023
I placed my order for what appeared to…
I placed my order for what appeared to be legitimate NFL salute to service sweatshirts on Nov. 14th. They finally arrived a couple of days before Christmas from India (Jacket Junction claims they are in Illinois). The quality is absolutely horrible, they are FAKE, and they used the NFL and Nike logos on the sweatshirts. Everything was ironed on and some of it was supposed to be embroidered, and they aren't the correct color. I paid as much as Nike was selling them for and I am very disappointed.
Response from JacketsjunctionFeb 14, 2024
Dear Tammy Repp, We are truly sorry for the misrepresentation of our company's location and the misleading information you received regarding the origin of the sweatshirts. We deeply regret any confusion or frustration this may have caused you. Regarding the poor quality of the sweatshirts, including the incorrect use of NFL and Nike logos and the improper application of iron-on decals instead of embroidery, we want to assure you that we take these matters very seriously. We are conducting a thorough investigation into this issue to understand what went wrong in our processes and to prevent similar situations from occurring in the future. Your feedback is valuable to us. Sincerely Jackets Junction
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Jen
Dec 23, 2023
Terrible Customer Service and haven't received order
Ordered a hoodie for a Christmas present before Thanksgiving. Still have not received it. It's 2 days before Christmas. Tried calling the number voice mail is full. Emailed snd did get a response that said they received my order and it's processed however will not respond to when it's being shipped or a tracking number. No idea how this company has the rating it does but will never order again. Just hoping I didn't just waste $120
Response from JacketsjunctionFeb 14, 2024
Dear Jen, Thank you for sharing your feedback with us. We want to apologies for the extremely frustrating experience you've had with your hoodie order placed before Thanksgiving. It's completely unacceptable that you have not received your order just two days before Christmas, especially given the lack of communication and unresponsiveness from our customer service team. Once again, we apologize for the inconvenience and frustration you've experienced, and we appreciate your understanding. Sincerely, Jackets Junction
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Marlene P.
Dec 9, 2023
Still waiting for my order keep telling…
Still waiting for my order keep telling me it’s on its way! Tried to call Customer Care couldn’t leave a message voice in box if full! Tried to send a message keeps spinning won’t go thru! I will never order from this company again!!!!!!
Response from JacketsjunctionFeb 14, 2024
Dear Marlene Panyko, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced when trying to reach our Customer Care department. It's clear that we've fallen short of providing the level of service we aim to deliver, and I want to assure you that we take your concerns very seriously. Sincerely Jackets Junction
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