For over 40 years, since 1977, we have been tailoring the finest quality varsity letterman jackets for high schools and some of the top athletes and celebrities worldwide. There is no minimum order and we ship to all countries around the globe.Whether it’s only one jacket for your personal use or for your team, club, group or organization; we will custom make your jackets to your exacting specifications. Be unique … with our exclusive online ColorMe® assistant you can design your very own jackets in any color combinations under the sun.
Stewart & Strauss (jacketshop.com) has 249 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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TYRONE W. L.
I love the jacket that I was able to design. It came out great and is well made. The procedure was easy to design, process, ship ,and deliver . My 1st wearing of the jacket was graced with many compliments and questions as to where I got it! ~TYRONE
Daniel Kofi A.
High quality service and products! My "go-to" for great jackets. Jack Sherman has been great working with to get the products my school needs.
Raymond P.
The only reason I gave two stars is because they at least respond quickly to emails even though their response is curt and rude. They refuse any phone calls to question your order. Everything has to be done via email. Great for keeping a record but bad for customer needs. I "Chatted" on their order page on a Friday and asked if the item I was ordering was in stock and was told "YES". I told them I was worried because other venders had said it was a bad time of year to order Varsity jackets and there would be a long wait for orders. I was told that that was not a problem with them and that my order would be shipped out the following Monday. Monday I get and email stating that the jacket is out of stock and I had three options. wait,order a different item or cancel the order. I replied to their email (My only option) complaining that I was assured that it would ship Monday and that I was not happy with their service. As stated in other reviews they had a fix for my complaint. They canceled the order even though I explicitly told them I would have to wait since the Jacket is a gift and I had already told the recipient that they were getting it for Christmas. I have no idea how well they construct their jackets but I'll assume they are one hell of a jacket if people are willing to be treated so poorly by these people. I'd steer clear of this place if you have any concerns regarding how you may be treated if there is a problem with your order.
Response from Stewart & StraussDec 6, 2016
Hello Raymond, We apologize for the misunderstanding. We are sorry that you feel that way. Due to our huge sale and the time of year our inventory is constantly fluctuating. We gave you several options as you stated in your review but your response was very confusing. To make things easier we decided to give you a full refund back to your account. If you would still like a jacket please feel free to place a new order on our website and we will be sure to issue an additional 20% refund off of your order and back to your method of payment. Thank You
Jeri B.
I ordered a custom jacket for my boyfriend and let's just say it was the best gift EVER! The company was very helpful in answering any questions I had and responded very quick. Also, I had some concerns about the sizing and when I reached out to them about what size they felt I should get they had no problem letting me know there recommendation and by the way their recommendation was spot on. They recommended a large when I almost ordered a medium. I'm so happy I listened to them. The jacket is everything I wanted it to be & more.
David
Fit is perfectly and looks sharp , love the packable feature, take easily anywhere
Thomas
Great jacket! Just what I expected it to be. Lightweight, pockets are good but could be a little bigger.
anthony B.
Emailed the company on Wednesday asking about jacket sizing. Didn't hear anything back. Took a chance on Friday and placed a $250 order for a custom jacket after reviewing the sizing chart. Received an email confirmation which stated IN ALL CAPS that you cannot cancel a custom order after 24 hours. I then sent a follow email to confirm proper fit. More than 24 hours passed and I emailed requesting to cancel my order since they had not responded to either of my emails. I got this gem from an unnamed customer service rep. "Your order was placed Friday night at 8:33 PM. Our office hours are Monday - Friday 8AM to 3PM PST as stated on our website. Do you now get why you did not receive a response until now? A refund has been issued back to your account. Allow 1-2 business days for credit to show on your account. Please take your business elsewhere." Keep in mind I received this response on Sunday morning. Clearly someone is reviewing the emails on the weekend. Perhaps they pick out a few customers to tell off when they're bored. I feel like I dodged a bullet by canceling this order. I would suggest to everyone they follow the company's advice. "Take your business elsewhere"
BARBARA H.
So helpful, great group deal, quality workmanship, size chart runs accurately.....these guys are tops! Thanks, Jack!
