JacketeraReviews of jacketera.com

They do not accept returns

Absolutely disgraceful company and company service. After taxes and shipping I paid over 100€ for a hoodie that fell apart after ONE gentle wash on COLD. I've been trying to resolve this issue for at least 3 weeks and they WILL NOT REPLACE IT! BUYER BEWARE!!!!!!! LISTEN TO THE OTHER REVIEWS! I've reported this company to the Spanish and American government for false advertisement and faulty products.

Order never sent, e-mails not answered, refund request not answered. It's a scam site, don't buy anything

Ordered "Supporting Our Troops" Hoodie for our son who served in the Navy. The item arrived very late, was not as advertised, very poor quality and was dirty. The USA flag was on backwards and the "NIKE" and "NFL" logos were very suspect, in my opinion to be a counterfeit product. Return has been very difficult and non existent, even with a signed delivery USPS tracking. This company is based in Pakistan and is not reliable. DO NOT do business with them.

The oversized decal on the hoodie I ordered for my daughter began to peel off after only a single wash on a gentle cycle (per the care instructions on the tag of the hoodie). I contacted Jacketera right away and didn't receive a reply (after multiple follow up attempts) for over 15 business days. They said the production team would then contact me and they never did. I told them I just wanted a refund and they said I needed to return the hoodie to them to get it. The shipping costs to return it overseas would have cost me 3 times more than I paid for the hoodie in the first place, but that was their only resolution. On top of all that, I got a FedEx bill for the import duties weeks later. The most expensive hoodie purchase ever and it can't even be worn. Such an absolute waste of time and money!

I’m telling you now this company is a scam. I purchased my hoodie January 4 it came January 15. I was mad but I noticed for a while that there was no tracking number for almost a week from purchase. Contacted the seller and asked for the tracking number. When I received the tracking number it was coming from Karachi Pakistan. But the company address is based out in Houston Texas. I purchased it through PayPal and totally different company name that withdrew the money payment. Fexson Solutions is the company. which is based out of Pakistan. I looked the other address up in Houston it’s a Trucking Parts store. The ravens hoodie was hand painted. The Nike logo was failing off mine you it’s supposed to be sewing on and the NFL Logo. The Ravens Bird look strung out on drugs it’s horrible. By them being in a different country like Pakistan they trying to get as much money as they can before they get caught up. But I really do hope this review helps because I really do feel they have a lot more victims

I purchased two jackets both can to me in the wrong size. The numbers listed are wrong no one answers nobody's answering my emails or texts I am asking for a return I'm asking for a refund I cannot wear these jackets please please can someone help me. Do not order from this place or you'll be screwed out of some money.

Excellent customer service - quick response! Product quality is great.