Sean B.
Scam
Scam. Do not buy. These jokers won’t respond to emails or send a product. 100% sure the other reviews for this site are fake. DO NOT DO BUSINESS WITH THESE SCAMMERS
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Sean B.
Scam. Do not buy. These jokers won’t respond to emails or send a product. 100% sure the other reviews for this site are fake. DO NOT DO BUSINESS WITH THESE SCAMMERS
Ayla vs C.
My order hasn’t been shipped yet so I cannot comment on the quality of my item ordered yet but employee, Ethan Bruce has been great to deal with and has answered my emails in a timely fashion! I am hoping my order arrives by Christmas and I will write another review at that time:) thank you!
RON P.
Took 21 days to ship and that was after multiple emails. The product I ordered shipped from Pakistan although there was nothing to indicate it would on the website. Poor quality control. When it arrived there were two typos on the hoodie and it took me multiple emails to David before he reluctantly refunded me the cost of the hoodie. I think the 4 star reviews are written by JacketHub. Don't order. There are a number of different websites all selling the same hoodie and all shipping from Pakistan. Probably all from the same factory. You have been warned.
dino C.
The jacket turned up today I’m so happy with it I can’t wait too see my daughters face Christmas morning when she gets it and delivery was quick thank you thank you
Jules P.
Excellent customer service!! Ethan Bruce was amazing in his prompt response and attentiveness to my issues! Will definitely order from them again!
Heather W.
I order back on October 23rd and still have yet to receive my order. I have sent 3 emails, David responds telling me it will be rectified in 48hrs. Nothing. I've called twice. First time was told that it would be rectified in 48hrs. The second called, I was told 30mins. Nothing and nothing. Now when I call, no one answers. I want my money back!! Do not buy from this company!! Buyer beware.
Lexi R.
My package was running a little behind, so I emailed jacket hub about it and my man David apologized for the inconvenience and helped me figure it out!
Krista M.
I ordered 2 jackets as Christmas gifts for both my daughters. I ordered them BEFORE Thanksgiving break in hopes it would give them plenty of time to get the order to me before Christmas. Since the order, my card was charged and I have heard nothing about the shipment of my order. I am hoping it still arrives and the company responds to my 3 emails. When I call, I just get music. I don't think that is a good sign. If they do arrive, I will follow up and give them credit, but for now I would advice people not to use this company. I am hoping that I am wrong. To the response of trying to blame my payment: I am really confused about that lie because you reimbursed me, so if there was a problem with the payment as you claim, why did you reimburse me?
Response from jacket-hub.comDec 10, 2023
Dear Customer, We are sorry for the inconvenience you have faced. Kindly note that, there was an error on your payment due to which your order was not processed. Therefore, If you still want the products, you can place an order and we will forward it to production department. We can provide you the premium service and will do best to deliver the order to you before Christmas. Thank you for choosing Jacket-HUB