jacket-hub.comReviews of jacket-hub.com

Ordered a jacket based on photo supplied by company and recieved something completely different. When I called they said since it was sold and shipped and they don't have enough profit in the item so they will only refund 20% on a 58 dollar item. SCAM

There was an issue regarding my jacket. They resolved it to my satisfaction. I would purchase from them again. Great customer service. Thanks again. I love my jacket.

Jack et is beautiful… impeccable service!

Great customer service about ordering a jacket

The customer service was excellent. When I had an issue with sizing/fit, they were very responsive and helped me resolve the issue quickly. They were also very attentive, sending me pictures of the re-ordered jacket in production and following up when it was delivered. Overall they are a very customer-focused company which I really appreciated!

I wish I could leave zero stars and I also wish I could attach pics of what they showed on the website and what I actually received. It’s actually fraud. I ordered a sweater featured on a tv show that was a heathered wool blend with cat faces knitted into it. What I got was a plain beige sweater of indeterminate fibers (I thought you legally HAD to feature fiber content on articles to sell clothing in this country) with appliqué patches of cats sewn on the surface. It is not even close and looks so tacky and cheap. I guess that’s why they don’t just picture the actual garment. Because why wouldn’t you? Further, the website will not accept anything less than a four star review. It will tell you you’ve already reviewed the item and won’t process your opinion. Also, according to the customer service rep, if you want to return it you have to pay to ship it back overseas (even though the website does list a UT business address) which can be cost prohibitive depending on the product price. Overall bad experience. Never again

I ordered a custom jacket from Jacket Hub. This online shop is legit if you ever wondered about their authenticity. Their customer service is very prompt in answering questions and follow up with my order in process. There was an issue with my jacket but they were able to resolve it and that put my worries to rest. Don’t hesitate in trying them because they are customer-focused and will provide assistance when you need it. They will work with you even after you already received your order and address whatever concerns you have. That’s my personal experience! I highly recommend Jacket Hub!

The shipping took a slightly bit longer than expected. BUT the company was so communicative, responsive, and clear about where the product was each step of the way. And the product is beautiful! So it was worth it. I would definitely buy again.