Jackbit confiscated my $119 without providing any proof or explanation. They kept my account “under investigation” for more than 30 days, sending only generic responses. Then they closed the account and claimed a violation of their terms, but refused to show which rule I allegedly broke. No transparency, no evidence, and no fairness. I have filed a complaint with the Curaçao regulator.
Response from Jackbit.com | Best Bitcoin casinoOct 31, 2025
Dear Andres,
We're sorry to hear about the negative experience.
To better understand your experience, we kindly request additional information, such as your username or Email address.
Feel free to contact us through our live chat, via email at [email protected], or by providing your details here.
Best Regards,
Jackbit Casino
CU
customer
The best website ❤️
The best website ❤️
Response from Jackbit.com | Best Bitcoin casinoOct 10, 2025
Dear Customer,
Thank you for taking the time to leave us a review!
We’re pleased to hear that you’re enjoying your experience with Jackbit.
Best regards,
Jackbit Casino
JO
JO
EVEN FURTHER RESPONSE TO JACKBITS LIES
I must express my dissatisfaction with your recent reply, which I find to be both misleading and dismissive of the serious issues I’ve raised. Rather than attempting to have my Trustpilot review removed by falsely claiming it is not accurate, which I can prove with screenshots, you are only further damaging your reputation and credibility. Your response only reinforces the perception that you are not operating with honesty and transparency.
You stated:
"Your account was closed in accordance with your self-exclusion request, and no further deposits were made after that. It is not possible for us to block an account in advance before a player requests self-exclusion."
This response completely disregards the points I’ve raised regarding your duties as an operator. While I understand that you may not have the ability to block an account prior to a self-exclusion request, your own terms and conditions clearly state that your staff are trained to monitor for and prevent financial harm. That is exactly what the safer gambling team is supposed to do—so, in reality, you do have a responsibility to take preventive action. The failure to do so is a direct breach of your duty to uphold responsible gambling practices.
I have mentioned several times that a refund should be issued because you have failed to meet your own terms and conditions in multiple areas. It is increasingly concerning that your team continues to provide misleading and false information about your safer gambling features. A quick glance at your website confirms that these features are, in fact, non-existent. Additionally, as per your license holder’s requirements, it is not the responsibility of the player to remove themselves from promotional materials; that is the operator’s duty, as you are the one sending them.
It’s clear that the matters I’ve raised remain unresolved and unaddressed. Your repeated attempts to deny responsibility and lie about the situation only make it more difficult to resolve this issue. Instead of continuing to misrepresent the situation, I suggest you take accountability and acknowledge that you’ve failed to meet your obligations in this case. I am more than capable of proving my claims, and your continued dishonesty will only make this matter more public.
If you invested more time in properly addressing customer concerns and taking accountability for mistakes, rather than dismissing them, perhaps the reviews I’ve left wouldn't be as detailed. It’s evident that you’re not the transparent, fair operator you claim to be, and the way you generate revenue appears to come at the cost of breaking rules and regulations, as long as the balance continues to grow. This is concerning, and I hope you’ll take the necessary steps to correct this.
Response from Jackbit.com | Best Bitcoin casinoSep 10, 2025
Dear JO,
We would like to clarify this matter once again and correct several inaccuracies in your latest post.
Our support team has already explained multiple times that refunds cannot be issued once funds have been deposited and wagered. This position is set out in our Terms and Responsible Gambling Policy and was communicated to you consistently.
Your account was closed following your self-exclusion request, and no further deposits were made after that closure. We cannot pre-emptively block accounts before a player requests limits or self-exclusion; those tools must be activated by the player.
All actions in your case were processed in line with our rules and Responsible Gambling Policy. While we regret your distress, our position remains unchanged.
Best regards,
Jackbit Casino
EB
EB
Complete and utter scam STAY AWAY
Complete and utter scam. Site says payouts are instant, I make a withdrawal of winnings to the correct BTC address and nothing, not even a pending transaction. I wait some time and still nothing, contact support and get told to expect 1hr to 1 day maximum waiting time to receive my funds. Several hours into day 2 and now support chat wont load and no funds. Thieves. What you should always keep in mind when dealing with gambling sites that have somewhat positive reviews, is that they still have quite a few negative ones. If you want to prevent the possibility of loss, dont use sites that even have one report of stolen funds because there are shady sites that use an overall good reputation to steal from a few customers to improve profits without destroying their ability to take in new customers entirely. Jackbit can prove me wrong by paying me back. If they respond to this review saying I violated policy which is why they keep the funds, that's a lie, I was never told such a thing and I know I followed the betting requirements. I was told my payout would be instant and then support said 1 day max wait. It's either stolen or there is a mistake on their end. Not responding to this review would indicate guilt because any reputable company would simply fix the "mistake" if it was one. I will be pursuing legal action unless paid, this is not a bluff. It's easy to outsource the handling of such things very cheaply so that there is no time cost, whilst clogging your thief with legal procedures they must plan and respond to. I hope scamming me was worth the time. I'm happy to improve my review upon receipt of my funds. I highly encourage anyone who was not paid out to also take up as much of this companies time as you legally can. Like I said there are easy, cheap , legal ways to pester them continuously over it.
Response from Jackbit.com | Best Bitcoin casinoSep 1, 2025
Dear Eb
We’re truly sorry to hear about your negative experience.
To investigate your case in detail and provide you with a proper resolution, we kindly ask you to share your account information (username or registered email).
Please contact us via live chat or at [email protected], or provide your details here.
Please note that withdrawals are normally processed within 1 hour if there are no violations or issues with the account. Once we receive your details, we’ll be able to review your case carefully and assist you further.
Best regards,
Jackbit Casino Support Team
PL
PEAK L.
double verification
jackbit account opening is easy . my bit of worry is why would they demand for a video verification even after their customers has been verified on life selfie during the registration process.
I submitted the video as requested and am awaiting response from them yet so I can withdraw.
so far everything is going great
my username is :nonyjackbit
Response from Jackbit.com | Best Bitcoin casinoAug 25, 2025
Dear Nonyjackbit,
We’re glad to confirm that your withdrawal was successfully processed.
Please note that we only request additional verification, such as video checks, if our security system detects activity that may require further review. These measures are in place to ensure safety.
Now that your account is fully verified, you can continue enjoying smooth withdrawals moving forward. We’d truly appreciate it if you could update your review to reflect your complete experience.
Best regards,
Jackbit Casino
MA
mustafa A.
9727980051
9727980051
Response from Jackbit.com | Best Bitcoin casinoAug 14, 2025
Dear Musafa,
Thank you for leaving the comment
Best regards,
Jackbit Casino
ME
Mr E.
No support.
Sent Eth via base network to the address they provided. All they would need to do is access the address their end which they hold and switch the funds to the correct network. ( if it was in my personal wallet not the casinos wallet this is easily done ). I have done this with various casinos on accident as it is just force of habbit but every other casino has managed to switch it back to the correct network. THIS SHOULD NOT BE AN ISSUE. I could understand if I sent eth to a solana address but that is not the case.
Response from Jackbit.com | Best Bitcoin casinoJul 22, 2025
Dear Mr. Evans,
Thank you for reaching out and sharing your experience. We understand how frustrating deposit issues can be, and we genuinely appreciate you bringing this to our attention.
When funds are sent via an unsupported network, they often don't reach our wallet or payment provider's system. In such cases, because the transaction simply doesn't arrive on our end, we're unfortunately unable to recover the funds. This isn't due to a lack of willingness on our part, but rather the inherent limitations of blockchain networks. Each network operates independently, and if funds are sent on a network that our receiving address doesn't actively support for that specific cryptocurrency, they become inaccessible.
While we always strive to assist in every way possible, especially when funds do reach an address we can access (even if on an unexpected network), recovery isn't always technically feasible for transactions that never arrive in our system.
For this reason, we always strongly advise our users to double-check the selected network before sending any funds to ensure a smooth and successful deposit.
We truly appreciate your understanding in this matter.
Best regards,
Jackbit Casino
JC
James C.
Top Casino
Great Casino, spent and won loads of money. They have a great choice of games. I use cryptocurrency and they have a large selection which makes transaction easy.
Response from Jackbit.com | Best Bitcoin casinoJun 9, 2025
Dear James,
Thank you for taking the time to leave us a review! We truly appreciate your feedback, and your support means a lot to us.
Best regards,
Jackbit Casino