MY User name is SUPERFISH ,When you win money betting, they even ask for a video of you reading data, where your face and ID are visible. This type of verification is a bit inconvenient. What bothered me even more was that they increased the time it takes to place bets, making it take about 20 seconds. And as if that weren't enough, they force you to bet on at least two selections.
Response from Jackbit.com | Best Bitcoin casinoJan 5, 2026
Dear Kelvin,
We would like to clarify that no additional video verification was requested from our side.
The betting limitation you experienced was applied due to security-related system checks, triggered by suspicious or irregular activity detected on the account. These measures are part of our standard safety protocols and are designed solely to protect both the player and the platform. They are not related to winnings and are not permanent.
If you would like your account to be reviewed or need further clarification, please contact our support team via live chat or at [email protected]
Best regards,
Jackbit Casino
MS
Moussa S.
For more than one (1) year
For more than one (1) year, I have played on your platform. During this period, I suffered financial losses exceeding €10,000, representing the entirety of my savings and income, leaving me in serious debt.
Throughout this time, Jackbit repeatedly sent promotional communications encouraging deposits by promising free spins, bonuses, and potential winnings. These inducements resulted in continuous losses while the promised benefits were not delivered in a fair, transparent, or lawful manner.
4. UNFAIR GAME PRACTICES – GATES OF OLYMPUS
On numerous occasions, I purchased paid free spins for the game Gates of Olympus. During these sessions:
- I obtained multipliers of 500% or more multiple times
- I was not credited with the full value of these wins
- I received only approximately USD 1,100, while additional winnings were not paid
- Remaining free spins disappeared without explanation
- These events occurred more than ten (10) times
- The game repeatedly froze or stopped for approximately one minute before resuming
These facts raise serious concerns regarding fairness, randomness, and potential manipulation, and strongly suggest that legitimate winnings were withheld.
5. ACCOUNT BLOCKAGE AND WITHDRAWAL OBSTRUCTION
In addition, Jackbit has engaged in the following actions:
- Blocking my account while funds remained inside
- Preventing withdrawals, effectively forcing continued play
- Disabling live chat support
- Requiring contact only by email, while failing to respond to complaints
These practices amount to obstruction of access to funds and constitute a serious breach of consumer and contractual obligations.
6. DAMAGES SUFFERED
As a direct consequence of Jackbit’s actions, I have suffered:
- Financial loss exceeding €10,000
- Psychological and moral harm
- Debt-related damage
- Violation of fundamental consumer rights
- Loss of trust due to lack of transparency and accountability
7. FORMAL DEMANDS
I hereby formally demand that Jackbit:
1. Conduct a full audit and re-examination of my account and gameplay history
2. Provide a detailed written explanation for missing free spins and unpaid winnings
3. Immediately release any blocked funds
4. Pay all outstanding winnings and restitute unlawfully retained funds
5. Provide justification for the account blockage, supported by evidence
8. NOTICE OF ESCALATION
Should Jackbit fail to comply within a reasonable legal timeframe, I will proceed without further notice to:
- File complaints with gaming regulators and consumer protection authorities
- Initiate judicial proceedings
- Submit evidence to national and international oversight bodies
This letter serves as a final opportunity to resolve this matter amicably before legal escalation.
Username:Adpuce
Response from Jackbit.com | Best Bitcoin casinoDec 29, 2025
Dear Adpuce,
We have reviewed your case and can confirm that your account is permanently closed due to self-exclusion, which was initiated from your side. Once a self-exclusion request is received, we are obligated to close the account immediately, and it cannot be reopened under any circumstances. This procedure is in place to protect players and falls under responsible gaming policies.
Regarding promotional emails, we sincerely apologize if you received any message after the exclusion was activated. Your contact has now been removed from all communication, and no further emails will be sent.
Best regards,
Jackbit Casino
RI
Richard
2 Deposits not Credited!!!!
This is now a joke. I have deposited:
- 303 USDT (26.12 at 14:50)
- 123 USDT (26.12 at 22:00)
None of these have been credited this beyond a joke now. My money is going missing…????
Please credit my money to my account
Username: Richard00
Response from Jackbit.com | Best Bitcoin casinoDec 29, 2025
Dear Richard,
We have checked your account and can confirm that both deposits were successfully credited on 26/12. There was a short delay from the payment provider’s side, and we are truly sorry for the inconvenience this caused.
We can also see that you continued depositing and playing afterwards without further issues.
We’d truly appreciate it if you could update your review to reflect your complete experience.
Best regards,
Jackbit Casino
BS
Bryce S.
I made a deposit on Dec
I made a deposit on Dec. 23 of $44. I placed about 50-60 bets on a favorite slot over about an hour. IT WAS ALL THERE CLEAR AS DAY! my deposit amount and all my bets and losses . Didn't add up to the .04 balance i had left. I was missing about 35$. I chatted with Frederico explaining what i had noticed. He asked for some time. Returned in about 1 min. Clearly not enough time to check the win/loss additions on his own. He said it " looked correct to him" . I did however screenshot every bit of evidence of this criminal endeavor. I would post it if I could. But I will provide it to anyone who wants to look. Email me. I will provide screenshot of all deposits. And bets as well as the live chat experience. ......PICK ANY OYHER SITE! OR JUST HAND YOUR MONEY TO A HOMELESS PERSON WHO WOULD BE GRATEFUL TO BEFORE GETTING SCAMMED AND LIED TO YOUR FACE!!
Response from Jackbit.com | Best Bitcoin casinoDec 29, 2025
Dear Bryce,
We’d like to look into this properly, but we are unable to identify your case without your account details. Please provide your username or registered email so our team can review the full transaction and game history.
All bets and balances are logged and auditable through the game provider’s system, and if any discrepancy is detected, the balance is always corrected. If your issue has already been resolved, please update your review.
Best Regards,
Jackbit Casino
TM
TARUN M.
Great support staff
Great support staff
Response from Jackbit.com | Best Bitcoin casinoDec 29, 2025
Dear Tarun,
Thank you for taking the time to leave us a review! We truly appreciate your feedback, and your support means a lot to us. Thank you also for sharing your experience with jackbit
Best regards,
Jackbit Casino
MK
Milford K.
they failed to credit a crypto with…
they failed to credit a crypto with over 40 confirmations that had been sent hours earlier. they say to wait 3 days. from the other reviews here it appears they are stealing deposits. this site has gone to shit.
BEWARE - STAY AWAY!
Response from Jackbit.com | Best Bitcoin casinoDec 29, 2025
Dear Milford,
To understand your experience better, we kindly ask for additional information, such as your username or Email address.
Feel free to contact us through our live chat, via email at [email protected], or by providing your details here.
Best Regards,
Jackbit Casino
EC
Edgar C.
Love the live casino blackjack
Love the live casino blackjack
Response from Jackbit.com | Best Bitcoin casinoJan 6, 2026
Dear Edgar,
Thank you for taking the time to leave us a review! We truly appreciate your feedback, and your support means a lot to us.
Best regards,
Jackbit Casino
ER
Erik
Meh.
An average casino. Deposit didn't arrive fast enough (took about 5-8 minutes after my crypto was successfully withdrawn from my wallet). On most other crypto casino sites, the funds are in your account instantly after it's withdrawn from your wallet.
Response from Jackbit.com | Best Bitcoin casinoDec 12, 2025
Dear Customer,
Thank you for sharing your feedback. We understand your point regarding deposit speed. While many crypto deposits are credited instantly, in some cases, confirmations on the blockchain can take a few extra minutes depending on network traffic. A 5–8 minute processing time is still within the normal range for crypto transactions.
We appreciate you taking the time to share your experience and hope future transactions feel smoother for you.
Best regards,
Jackbit Casino