facemanallstar
I joined just over a month ago
I joined just over a month ago. From least frustrating to most fraudulent. -games are great. But most dont load to phone unless running most recent software. -customer support is non-existent -customer supports dedication to gaslighting, and being offended -customer service not addressing any issiues -impossible, absolutely impossible to reach anyone actually afiliated with casino. - a total of $94 in combined bonus’s, cashback, etc. on deposits of over $6000. $94. Total! Lol - and finally today. Game issues. Had concerns in the past but nothing concrete until i saw with my own eyes today. In thr middle of spin. Which already showed bonus was achieved on four rreels. The game froze. When i retuened i returned to the $.50 lost bet. Address this issue has been absolutely a slap in the face. I was basiclally dosconnectdd from their chat after restating their issue with my provided games 13 times. Still no follow up at all. None.
Response from Jack.comSep 7, 2026
Dear Customer, We're sorry to hear about your experience and the frustration this situation has caused. Regarding the interrupted game round, all gameplay records and outcomes are recorded by the respective game provider. If a game freezes or the connection is interrupted, the outcome of the round is still recorded on the provider's side, and any resulting winnings are reflected accordingly. If a round does not appear to have settled correctly, it can be reviewed with the provider using the relevant game and round details. Regarding rewards, our Weekly and Monthly bonuses are cashback-based and are determined based on qualifying account activity and vip level. We would like to review the specific game round and your account activity in more detail. Please contact us at [email protected] with your username and the relevant game details, and our team will investigate the matter further. Best regards, Jack Casino