J1 SIMsReviews of j1simcards.com

If I could put zero stars, I would get them 0/5. Before I arrived to the USA, I payed more than $60 for activation + first month, this is already a big amount, but I though that the mobile data would be really nice for such a lot of of money. When I arrived to the U.S. I could not activate my sim, j1 sim cards support could not help me and was really rude and not helpful at all, only when they redirected me to another boom support I could activate my sim, so I could make calls and use my mobile data, but I got mobile number that has a second user and I got a lot of troubles because of that. First of all, every day I received a lot of phone calls and messages directed to another user of my number. Also, I got troubles with my bank, because when I tried to send money to my landlord and I needed to answer a message from a bank I didn’t receive that message and my bank account was blocked because of suspicious activity. Another trouble that I had was when I payed for one more month, my sim card stopped working, I couldn’t use my mobile data again and I could not call anyone and I wrote support again but they told me that they can’t do nothing, so I need to borrow someone’s phone and call another support 🤡 I asked for a refund a lot of times, but they told me that they can’t refund me money until I solve my problem 🤡2x By the way, I called that support twice, but they never helped me to solve my problem with my sim.

I used this phone provider for 6 months. First, it is way too expensive compared to what you can find in some other companies. The internet connexion is really low, and the coverage is bad. I was also not able to receive some MMS with pictures in it. Finally, they shut off my line due to a roaming usage in Canada but I've never been in Canada during the time I used this phone provider. You should avoid this company you will find something better somewhere else for sure.

Within a few days of activating, data speeds slowed to the point that mobile data was unusable. They explained this as ‘data prioritisation.’ Emails were completely unhelpful, all they would tell me is that ‘the plan is not meant to replace home WiFi.’ Stay far away, there are way better options.

Midway through the plan they deactivated my eSIMl telling me that they couldn’t support it anymore. They told me that if I wanted to keep my number I had to get a normal SIM card, which I obviously wasn’t able to, otherwise I wouldn’t have gotten an eSIM in the first place.

It was all good in the beginning but after 3 month I had so many issues while traveling to Canada. I had the exact same issue as Katharina said below. "They canceled my plan midway through because of “changes with the carrier.” I was not informed about this and left without a working phone. Customer support did nothing to offer to fix the problem. Also the same day activation did not work. Overall awful experience."

Total crap. Had to email support 5 times in 1 and a half month so far for different issues….

I used this company for a trip the the USA and they cancelled my data more then 5 times. Worst company ever!!

I need internet in my work and I’m paying for this program pretty much money a there is still some kind of problem with the internet. Some unknown numbers are calling me and it’s bothering me. I’m really disappointed. My roommates have SIM cards from other company much cheaper and it works perfect, I would never pay for J1 SIM card again !!!