J1 SIMsReviews of j1simcards.com

Contratamos la sim para 10 meses de intercambio con pago mensual, pagamos 39$ y no hubo manera de activar la sim, nos pedían un número de sim que no teníamos ni se nos había facilitado. El servicio de atención al cliente fue muy educado pero tremendamente inútil. Tras dos días esperando solución solicitamos la baja y la devolución del dinero y resulta que por política de empresa no hacen devoluciones! En España esto sería un robo claramente. Hemos solicitado la baja del servicio para que no se nos cobre el próximo mes y desde entonces el servicio de atención al cliente no responde a ningún email y no tenemos la confirmación por escrito, así que hemos tenido que bloquear el pago de la tarjeta porque la empresa no nos da ninguna confianza. NO CONTRATEIS J1sim. Después, contratamos otra empresa y al momento teníamos la sim activa y el servicio esperado.

First I paid over $80 for the activation and "unlimited" internet, and after 30gb it stopped working and then they switched us to Cricket Wireless and then it they suspended my line due to an UNPAID BALANCE from J1Sims. They stole my money and didn't pay the carrier! I have all been left with zero internet and no service. Customer support has been completely ignoring our emails since 10:00 AM. This is a total scam. I have already contacted my bank for a chargeback fraud report! Respond to my emails immediately and fix the balance!

Bought the Premium plan advertised as "unlimited 4G LTE." Throttled to ~58 kbps after about 15GB unusable for web. Support admitted in writing the plan was set up incorrectly, then moved my line to Cricket and disabled the hotspot (extra $10/mo, not disclosed on their site). Refund refused. Switched to a regular US prepaid carrier for less money and no issues. Documented the whole thing with screenshots if anyone wants the details.

Multiple connectivity issues. I went sometimes weeks without data despite paying monthly, and the customer support team was rude and took no accountability. TRY TO AVOID AT ALL COSTS!!!!

The worst, and I mean, the absolute worst service you can choose. They don’t take accountability, they’re slow, and they lie to you. They lost my number and now I’m going to have to contact the provider directly, which will make me pay twice as much. Save yourself the headache, go somewhere else.

Using them for the last 14 months All is working perfect Customer support is fantastic nothing negative to say about this company

If I could 0 stars I would, after a month they just decided to hand my contract over to another company without informing me, only found out after inquiring why my cell reception stopped working. Only to find out that the new contract would be a worse plan at a higher rate, had to get a new phone number and paid like 60$ in total because they have you pay a setup fee. AVOID them

DON’T TRUST THEM ! They charge you fees without telling, you receive tons of spams with link you shouldn’t click on and they refuse to refund you despite their policy of 21-day trial.