Consumer
Never buy from them
Never, ever buy curtains from this website. Absolutely terrible customer service. The first time I ordered curtains, they suggested a color that wasn’t even listed on their website. The second time, I reached out again — they gave me an unreasonably high quote. When I said it was too expensive, they told me to “make it simpler” and just order directly from the website. My request from the very beginning was for the same color as before. Instead of adjusting my order properly, they pushed me to place it myself. I completely forgot that the color wasn’t available online and naturally assumed I was getting the same shade. In the end, I received completely different curtains. And the company simply shrugged and told me it was my fault.
Response from IXA CurtainsAug 19, 2025
We are sorry for the bad shopping experience you have experienced. We have urgently contacted customer service to resolve the issue. Thank you for your feedback. We will continue to improve the quality and level of our customer service.

