Matt B. K.
Ivy and Wilde do customer service the…
Ivy and Wilde do customer service the way it should be done. You have earned one loyal customer here!
Ivy and Wilde is a unique homeware boutique featuring collections of quirky and interesting products for the whole family.
Ivyandwilde (ivyandwilde.com) has 81 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Home & Garden Services · Bloomington, Indiana
Excellent
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81 approved reviews, newest moderated first
Matt B. K.
Ivy and Wilde do customer service the way it should be done. You have earned one loyal customer here!
Sophie
DO NOT purchase from this company! They sent me a faulty light that was broken, had parts missing and the wiring was non-compliant in the UK. They refused to give me a refund and their customer service is horrendous! Cheap quality products!
Response from IvyandwildeFeb 28, 2020
Hi Sophie, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Diana W.
I waited for my order 3 months, it has been delivered back to China 2 times, because something wasn’t right with the package. Nobody told me, when I checked the tracking id I just could see some Chinese symbols. And then the ivy and wilde Shop wanted me to pay the delivery, but it has been their fault. I had a lot of discussions and now I can tell you: don’t order there! The delivery never reach you and they want you to pay the sending...
Response from IvyandwildeFeb 28, 2020
Hi Diana, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Tailai P.
Takes about 6 weeks for me to get my order and when it finally arrived, it doesn't have installation menu. This flower pot stand they charged me $200 when its on sale, when i opened it, its absolutely over priced, i wouldn't buy it again from them. Fake reviews on the website, i wrote a review on their site, it never even went though, the 3 positive reviews stay on the site
Response from IvyandwildeFeb 28, 2020
Hi Tailai, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Kaitlyn K.
DO NOT order from this company! I ordered several sets of this flatware as a Christmas gift. It took 18 days to arrive and when it finally did, arrived damaged. (The pieces had scratched each other in transit including fork prong dents). I submitted images to customer service who has told me they will accept the return only if I pay to ship the items back. This was the companies shipping error and will they probably get insurance from the shipping, but they will not facilitate the return except at my expense. I will never order from Ivy & Wilde again. VERY bad customer service and overall shady behavior.
Response from IvyandwildeFeb 28, 2020
Hi Kaitlyn, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Veerle
Very bad experience. They sell the same as on Akiexpress, for much much more money. They even use the same pictures as on Ali. Refund is possible after complaining, but you have to ship your items to China. Would have costed me €25 from Holland. Pure scam if you ask me. They just use good marketing, to convince you.
Response from IvyandwildeFeb 28, 2020
Hi Veerle Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] an d share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Dwayne M. B.
I am very happy with my purchase. Fast shipping, affordable prices and quality items! Another successful order!
John J. G.
We had some verification hold issues, but overall it was great. Being from Alaska, the shipping was pretty quick.