IvyandwildeReviews of ivyandwilde.com

I made an order in January and still waiting for it in April. Totally unacceptable. DO NOT USE THIS COMPANY it appears to be a fraud. They've had my money for months without any shipment. When asked, they very politely say they are looking into it to inform me they had a computer glitch and they will send when they have the stock, so they don't even stock the gorgeous cutlery I bought! I am having to go through PayPal to get a refund as they won't give me my money back. DO NOT USE. Terrible company.

I waited months for my delivery and contacted them to find out where it had got too. First they said that the delivery guy may not have updated the tracking, then they said to wait another 4-5 days, then I contacted again and they said they'd get back to me within 2 days. Which they did, but when they did, they sent me the proper tracking link for Royal Mail and said it was with the local depot and that Royal Mail had tried to deliver it. I checked the tracking link that they had sent and it said that it had been at the depot too long so was being sent back to the sender! So i never had a chance to receive it. I later found out that the customs charge had not been paid (an extra £13.76) hence why it had never been delivered. So i would have been expected to pay an extra £13.76 if i had had a chance to pick it up from the post office! I asked for a full refund from Ivy and Wilde including shipping costs as felt this was entirely their fault and they refused and only refunded my minus shipping costs! Terrible company, DO NOT USE! They have also rebranded to Art + Interior and i wouldn't be surprised if this is because of bad reviews on the previous brand.

I love my 4-person cutlery set I am so happy with my new 4-person cutlery set. It’s so beautiful and in so good quality. The handling was uncomplicated and the shipping was fast. I really recommend it.

I love my 4-person cutlery set. It’s so pretty and good quality. The shipping was fast. I recommend it.

BUYER BEWARE! This has been one of the worst online ordering experiences I've ever had. I ordered something in early January, and not only has it not come, but the shipping details have not been updated since 1/31 (3 weeks ago). I have reached out to them several times, and they keep on giving me excuses. The advertised 100% customer service guarantee or your money back, and they did not honor that, as I have asked to cancel my order but they will not do so.

I ordered the Luxe 4 person cutlery set with gift box in white. It is absolutely gorgeous and would make a great gift for anyone, including yourself!

High shipping fees, for the little Dragon baby costume I had to pay an additional 35€ because the package came from Tokyo. When I read their story one facebook, I wrongly assumed they’re working with high quality local firms. The product looks totaly different on the webshop photo - real : on the webshop something exclusive, real cheap material in a big production. When I mailed them, they had a solution: send the costume back to Tokyo (read: pay another 35€) to get 35 back...

This company is international and it took the products months to arrive. The company blamed customs and would do nothing from a customer service perspective. When it finally did arrive, it was the wrong color. The company refused to issue a refund until it received the product back and would not pay for shipping--meaning that I would have been on the hook for international shipping charges that would cost almost as much as what I bought.