iUniverseReviews of iuniverse.com

After about five months, I had to finally cancel my order to iUniverse a couple of days ago. Before submitting my manuscript, they were very nice but as soon as signing the contract and submitting the manuscript, my coordinator hardly answered my emails/ voice messages. They are not organized and don't not care about you. The coordinator even avoid letting me know about the order, so that I had to call the customer service several times complaining about the situation. Unfortunately the employees are most often unavailable and nobody is responsible over there for your requests. As my final attempts, I tried to contact the manager of my coordinator but unfortunately nobody was available as usual to handle the problem. After cancellation, I finally got an email from them about the cancellation fee. "It is ridiculous". I will never recommend you iuniverse because of their bad customer service and wasting time .

The process with iUniverse was exceptional. Very organized; uses the team approach. Sometimes it was hard for me to keep up with all the different people that were helping me, it was obvious it was an efficient system. The staff are very responsive. You don't wait long before someone returns your call or email. Coordinated effort; beautiful cover design; and currently working on web design. They are responsive to my vision on what I want to see on the website. Great experience overall.

The representative that worked with me was amazing. I rated iUniverse with four stars because the communication with others could have been better. I must say that everyone was very nice but I value being heard and some people didn’t pay attention to detail which added time to the process. My project was finished early but I also came with a nearly finished project so I expected iUniverse to have very little work to do. I am happy with my final project. I published two children’s books with iUniverse simultaneously. Overall I am pleased with the production process. The books I received are beautiful. The partnership from this point remains to be experienced so I am unable to comment on sales or marketing assistance.

I recently published my 9th novel, the first with iUniverse. The customer service and care I received was excellent from start to finish. The representatives I worked with throughout the process were always ready to assist, to answer my questions, and to help in any way they could. I am working on my 10th novel. I will definitely publish this book with iUniverse.

The company is a very good company and I am proud I went with them and not any other publishing company

The quality of the printed book satisfies me. Unfortunately, a mistake was made: the copyright page states that the book was published in 2021, and on Amazon, the publication date is December 29, 2020. This is an unfortunate mistake!

Everything preproduction went great. I was extremely happy, then my book launched along with a very expensive marketing package and it went downhill fast. My book has been on sale for 2 months now and nothing that I paid for has gone live. I have no website, no scripted launch, no dates of when things will be ready, nothing. I don't have access to any of this either. I understand that there needs to be some self involved in self publishing, but getting sold the resources and not being able to use them is unacceptable. I couldn't imagine a more blundered launch. Really gives off a "take the money and run vibe"

I was very satisfied with the support and guidance I received from iUniverse and would use them again!