AppleReviews of itunes.com

Au dela du fait que le premier truc qu'iTunes demande c'est le numéro de carte de crédit, on est rapidement surpris par le manque de rapidité, de fluidité de la plateforme. Plateforme au demeurant chère au possible. La forte incitation à installer tout apple est pénible, le support en américain ou chinois uniquement, tout faux sur toute la ligne.

When ask iTunes for a refund you can’t get one. Think it is absolutely disgusting. Keeping money that isn’t even theirs

I have been having constant problems with ITunes on my windows desktop. Basically every time I edit a Playlist it crashed and I have to restart it from taskmaster. Also sometimes when playing music on the internet it hits some snag and I can only play downloads until I restart. Customer service was no help and acted as if they had never heard of this problem even though many have experienced the same thing.

My entire itunes library of more than 1000 songs disappeared. I cannot retrieve it. I will add up the cost of time and materials and be sure to publish it....EVERYWHERE

I tunes is a massive disappointment. They don't value the customer at all.

The iTunes application for a Windows PC is very poorly designed ('clunky' is the IT technical term - very few things are intuitive) and has numerous bugs. For example: I loaded one of my own CDs (not purchased from Apple/iTunes). It couldn't find the track titles, so I edited each track to add track title, etc. But when I copied the tracks to a 'Playlist', all this information was now missing. I tried to sync from iTunes on my PC to an iPad. It took about 20 minutes while it said it was syncing with the device, but then it did not copy all the tracks in all the playlists to the iPad. After a few time-wasting attempts, including starting all over again, I took the advice from other iTunes reviews to install VideoLan (well-respected media playing / conversion software) on my iPad. Amazingly, the iTunes application for the PC provides a very simple and reliable utility to copy iTunes playlist files to the VideoLan app on the iPad. So I only use iTunes on the PC to load CDs, copy the files into a 'Playlist' and then use their own utility to load the files into Videolan on the iPad. Simple. Works every time.

fuldstændig umuligt at komme i kontakt med support. Det virker i høj grad som om de ikke er interesseret i at levere support til produktet.

Not only can i not make the purchase I want, but adding itunes credit (which turned out to be a recommended solution) isn't refundable, and having 1p left over meant two purchases went into itunes credit, both apparently unable to be refunded. Support was pretty much useless, the live chat wanted a phone call, which I didn't want to do even without not knowing how long it would go on for. Waste of time really.