AppleReviews of itunes.com

Totally unnaceptable!!! Seriously, no support or feedback mechanisim and preorders cant be cancelled despite the facitlity being available - Honestly this platform should be shut down!

I needed an invoice and contacted support. I was told it was the wrong support channel and they'd put me through to the right one. They didn't, I was promptly ignored until finally, I got the below response. Do better Apple. Follow through with what you say you will do and if a colleague falls below the expected standard, be a team player and share accountability. Fix the problem, don't pass off the blame. Disappointing that a brand like Apple could put Hinner in a customer-facing role. I wouldn't be surprised if they've outsourced their support abroad. 'Thanks for contacting us. This is Hinner again from the Apple Care Email Advisor Team. This case will be closed now as you keep contacting the wrong support channel. Future emails about this case will not be answered.'

I am deeply upset and disappointed by my recent experience with Apple Inc. I discovered unauthorized charges on my bank account, totaling five deductions of ZAR164.99 each, allegedly linked to my iTunes subscription. Despite numerous attempts to resolve this issue through both my bank and Apple customer support, I have encountered nothing but frustration and dead ends. What's even more concerning is that upon checking my transaction history on both my bank account and iTunes, there is absolutely no record of these payments or any corresponding transactions. This lack of transparency and accountability is unacceptable, and it has left me feeling completely betrayed and financially burdened. I demand a full refund for these unauthorized charges and a thorough investigation into how and why this occurred. My trust in Apple's payment system has been shattered, and unless this issue is promptly resolved, I will have no choice but to seek alternative services. Overall, my experience has been extremely disappointing, and I strongly advise others to exercise caution when dealing with Apple's payment systems.

Nightmare with login and passwords from start to finish. Shameful. moving to Amazon

Bin etwas geschockt. Habe Guthaben für Apple iTunes gekauft, was einfach ohne Sinn und Verluste auf irgendeine Apple ID gutgeschrieben wurde, nur nicht auf die ID, wo es hin sollte (ich habe zwei Telefone, daher auch zwei Apple ID) Wie wär’s mal mit einem Bestätigungs Button oder so, denn ich habe nirgendswo bestätigt, dass das Guthaben auf diese eine Apple ID ausgezahlt werden soll. Ich meine, selbst wenn ich Fotos lösche, muss ich das bestätigen. Wie kann es sein, dass man so mit dem Geld anderer Leute umgeht? So schnell ist mein Geld dann wohl weg gewesen.

Seid das erste iPhone 4 raus kam,habe ich nur noch Apple… mit den Smartphones bin ivu immer super zufrieden ABER der Kundenservice,wenn man bei Report Apple etwas meldet was ohne Erlaubnis als Abo abgebucht wird,bekommt man keinen Cent mehr erstattet. Ich hatte zwei Fälle und jeweils ging es um knapp 60 Euro. Und immer kam die Antwort : Nicht erststtungsföhig obwohl ich’s nicht abgeschlossen habe,was Apple nachprüfen könnte,wenn es sie interessieren würde… Ich hab nun alle Zahlungen an Apple gestoppt und wenn es so weiter geht haben sie bald noch einen Kunden weniger….

Beware!!! You will be charged for subscriptions you never signed up for and when you dispute the charges, Apple support will tell you there is nothing they can do. So they can just steal your money without your permission and then say they can't even return it... a bunch of thiefs!!! Avoid Apple at all costs!!!

Programma inutile, pesante, rigido, si pianta sempre. Una vera ciofeca.