BillSpeaksTheTruth
We are a 100% Apple company, and for good reason!
We are a 100% Apple company, and for good reason. When we have an issue and we contact Apple it gets resolved. During a recent trip to the Apple Store (with social distancing) we had a less than ideal outcome where I was charged nearly $500 more for a product due to an improperly applied discount code. I left the store less than thrilled and penned an email to Tim Cook as I heard he reads customer emails. The next day I got a reply from someone in their executive relations dept and he took great care of us. Though they were not able to undo the charge as it was technically correct, he was able to make sure that it was a fair outcome for us, and more importantly, he took the time to listen to me vent about the experience, and not make excuses like many companies do. He said he would look into it and get back with me, which he did a few days later. Apple is one of those companies that you hold to a higher standard as they have set them apart from the competition as being a company that will take care of their customers. It is for that reason that my company is 100% Apple (well, 99.99% we have 1 old laptop to run our laser cutter as they don't make a Mac version of the software).