Benny Blanco F.
iTunes double charge you for…a subscription
iTunes double charge you for subscriptions refuse to give you a refund and even hangs up in your face. Horrible service
Apple is listed under Video & Sound.
Apple (itunes.com) has 575 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Video & Sound · Union, New Jersey
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Video & Sound · Bellmawr, New Jersey
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Video & Sound · Loudoun County, Virginia
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Video & Sound · South Jordan, Utah
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Showing 286 reviews with 1 star · Clear filters
Benny Blanco F.
iTunes double charge you for subscriptions refuse to give you a refund and even hangs up in your face. Horrible service
S S.
I Tunes has filled very badly to restore credit details securely and has been charging my credit cards with out my concert and knowledge for noon existing purchase they have lost public confidence for safeguarding customers credit details this is a serious birch of public trust and confidence their solutions to on going problems is to be send on wild goose chases until you forget bad
maradona
Una truffa. Addebitano e quando li diffido dal sospendere i pagamenti trovano un'infinità di scuse ridicole. A breve riceveranno la mia denuncia (penale) per truffa reiterata E' l'unico modo per farli smettere
J M.
I nicely asked them to refund money for a subscription I forgot to cancel and they refused because last year I have made the same mistake. It means that you can only ask for a refund once in your life time. What is the point of spending so much money for an iphone if the customer service is useless?
Joanne, Halifax. U.
I have been a loyal Apple customer since my first iPhone 4 and have always loved the phones and service I have received. That is until I mistakenly decided to start playing coin master and on the rare occasion I had made a genuine purchase I was horrified to find that I had been at the very least double and sometimes triple or quadruple charged. At which point as you can imagine, I stopped making these purchases yet money was still coming out of my account on a regular basis for purchases I have NOT made. I complained to apple and I was told I need to take it up with the game developers after days and weeks of being ignored in almost every way I tried to communicate with them I eventually got a reply from them by commenting on a very public platform at which point they advised me to go back to apple as they have no access to my payment information. Again I start the complaint process with apple Olmsted to be fobbed off again and even when I request the complaint to be escalated to management I get a short sharp no from someone called Corry G. As you can imagine by this point I am losing all faith in apple and especially when I have looked into this issue to see if it is a common problem and I find that I am by no means alone in this. It is happening all over the UK and the US and the only difference for me and others in the UK is that we’re being fobbed off and having to try and take up fraud cases through our banks where as complaints in the US are being resolved and even refunded and an investigation is being launched into the practices of moon active because of the number of complaints they are getting about them. Please get this sorted for the UK as your service and assistance in this matter is absolutely shocking!!!! I am wishing I was an android user right now as the only UK success stories on this matter I have read so far have been from the google customer service team.
alex
SignNow svindel Helt tilbage i december 2018 opsagde jeg mit abonnement på Sign-Now som administreres af Itunes. Men regningerne blev ved med at komme hver måned og jeg har flere gange gjort opmærksom på det pr. mail. Så nu ville jeg prøve at ringe til en "call back service". De undskylder sig med at de har prøvet - men - det har de ikke. Så de er med andre ord gået helt i flyverskjul og bliver ved med at sende regninger. Det er hvad jeg kalder svindlere. Itunes har jo desværre en monopol lignende stilling så de kan være svære at undvære. Men hold jer væk fra SignNow
Ruud R.
Heb via App Store het spel Sniper Shooter gedownload. Kom er zojuist achter dat er maar liefst 11x een verlenging van dit 'abonnement' a € 7,99 heeft plaatsgevonden. Ik wist niet dat je door het downloaden een abonnement afsloot op dit spel.
Victoria
Rubbish. Signed up to Apple Music's Free Month Trial service. In the past I've cancelled other subscription services through my iPhone early but have been allowed to use the remaining free trial period without any issues and then I'm not charged at the end. However, I did this again for the Apple Music and it disabled it straight away. So why offer a free trial and when its cancelled you disable the remaining rewarded free time? Apple hope you forget to cancel and they can charge you at least one months subscription before you realise and cancel. Then it's your fault for not cancelling. They punish you for being smart and cancelling the subscription early before your actually charged after the free month's trial. The music is fine, nothing special and you can find cheaper music subscriptions elsewhere. I seriously cannot wait to ditch Apple all together and get a Samsung which is so much better than iPhone and Apple poor treatment of customers for the sake of money.