AppleReviews of itunes.com

Terrible experience. Got a beats by dre pill, which they own. It broke, and they arent giving a refund. They also have a re-call open on this product, and despite that refusing to provide a refund. Ridiculous.

viel zu teuer zu wenig leistung

It is SO HARD to get a refund. Super easy once you find it, but its hidden so friggin far away. What a shameful scamy thing from a company that market's itself as "high end".

iTunes has been poor from the very beginning. It's always been a very poor app with poor features and prone to getting corrupted. Fixing those corrupted databases has been a major headache every few years. (If you use Windows computers, you have some alternatives for music management, but not so with Macs) The real rot seemed to start when they introduced the iTunes Match service, but Apple manage to consistently make iTunes worse with every new release. However, it is now clear that quite a lot of albums are being removed from iTunes (for whatever reason) and when that happens, if your database gets corrupted, you will not be able to download the music. You will not get a refund and you will not get access to what you purchased. Support staff (always cheerful but then with respect, it's not their money that has been wasted) will quickly refer you to the small print of the Terms & Conditions. So caveat emptor: buyer beware. Go back to buying the CDs or DVDs and rip them to a hard drive as needed. Decades later, you will still have access to what you purchased - unlike with Apple. In the meantime, write all your purchased albums (via playlists) to a CD. It's time-consuming and not ideal, but at least you still have the music.

UN DISAGIO OGNI VOLTA UTILIZZARLO. Per niente intuitivo,nel 2020 per fare due semplici cose ,come mettere canzoni o foto diventa impossibile! un sacco di tempo sprecato a leggere o guardare tutorial

They are in charge of every subscription service as to apps on appstore and you have to go through their not existing customer service if you require a refund. They will have you report the charge, and then you will only get a message that it is not accepted and nothing about why..

mmph...poop

I Didnt know what iTunes was until $162 was drafted out of my account without my permission. We will soon be going to dispute with this company.