Apple is listed under Video & Sound.
Apple (itunes.com) has 575 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
Showing 286 reviews with 1 star · Clear filters
Maria Paola C.
absolutely horrible experience! Apple is nothing but a robber. My son has accidentally made a number of purchases with my iphone and I have received confirmation of the purchases WITHOUT an order number, so it is impossible to cancel them without knowing the serial number. I have also tried to call the customer service and the call does not go through. Robbers!
Chris J.
Apple Itunes is one of those things that are so bad that you smile knowing you don't use it. I was buying apple gift cards before i had Itunes account. Everything about this is so confusing. Horrendous interface. Greedy unethical company. They would only let me believe there were only about 75 apps to choose from. I knew there were hundred's of thousands if not more. Bad people run far away.
Garganchula
WORST COMPANY! THEY MAKE THERE PHONES BREAK WHEN YOU BUY THEM AND THEY PUMP OUT MORE AND MORE GARBAGE PHONES EVERY COUPLE YEARS SO THEY MAKE YOU HAVE TO UPGRADE TO SOMETHING THATS LIKE 5% BETTER SO YOU DONT GET BEHIND IN A SILLY OPERATING SYSTEM. VERY SILLY COMPANY I DONT KNOW WHY ANYONE SUPPORTS THIS
Max H.
in this day and age to have such a bad user experience is just appalling
customer is H.
What has happened to apple podcasts. It is honestly the worst app. Apple should be an example. It is just rubbish. Don’t bother
Pietro G.
J'aimerais plus de transparence en vers leurs consommateurs
Christopher M.
Over the years my music library was deleted on a number of occasions and I had to upload it all again each time taking days etc and now all of my podcasts have been removed I liked from years ago. Never using ITunes again I am deleting you this time for good.
sss B.
Customer Service online chat Nil points. Sure the staff have a disconnect button on their keyboard. How difficult is it to change a phone number on ITUNES, really its impossible. As they send a verification code to a mobile number you no longer have. With no alternative way of doing it. The code they send to an email not recognise. You have to recover account. Wait 24 hours by which time the process has failed. On line chat state case escalated. Make appointment for call back. Case escalated to an engineer. Give a telephone number out to get update. All the time they haven't done any of it. No trace of escalations. No phone call back. No trace of a complaint. The phone number they give, even though they ask which country you are in, turns out to be in another country. Positive comment for the person who answered the call. She listened and said she will ring back today. Whether that happens, time will tell. 4 days later after getting a new IPOD which I still cannot use. Apparently the only trusted devices are Apple products themselves. The fact you have used ITUNES on a laptop for years, you also have family sharing app on android phone, these are not trusted devices. Customer service cannot over-ride the system to input a phone number. I can no longer access music on laptop or phone as I was advised to log out and I no longer have access. No faith in Apple Customer Service. Think we should have gone with Amazon.