Founded in 1976, ItsEasy Passport & Visa Services is a US Government registered passport and visa expediting company which has processed millions of passport and visa applications. For emergency passport or rush visa services, please contact our office 24 hours a day at 1-866-ITS-EASY. We specialize in securing expedited US passports and business and tourist visas for US citizens or non-US citizens residing in the United States of America. Based in New York City with retail service centers in Boston, Washington, DC, Houston, Los Angeles and Denver and with additional passport and visa processing centers located in key cities, ItsEasy is one of the largest and most established names in the business. We provide easy to understand passport and visa overviews, instructions and forms as well as technology including real time order tracking, on-line chat services, automated email updating, fully dynamic web site feeding off the most up-to-date requirement changes and the highest levels of digital security available. ItsEasy has a dedicated team of specialist ready to assist you and provide the industries only true 24/7 call center.
ItsEasy Passport & Visa Services (itseasy.com) has 83 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
itseasy.com
Website
itseasy.com
Category
Activities & Tours
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 23% of reviews.
Latest
Most recent review: September 2026.
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We found this service to easy to use and cost effective. They delivered our India Visas ahead of schedule.
JH
Jose H.
Excellent and very much needed service
Over the past several years I have been a regular user of the IEP service for me and all my family. The experience is always the same: outstanding!!. It's not just the quality and value of the service but also the way it's deliver. I use the Boston office where Michelle inspires so much confidence, you know you are in good hands and it never fails. Can't find enough adjectives to praise the service and the people delivering it.
JZ
Jeff Z.
Easy to use and fast. Worth the fees charged!
This is the second time I used the service and both times, it was truly Easy. Would absolutely recommend the company to anyone looking for a Visa or Passport service / process.
GD
Gail D.
Great Trip Facilitator
I was so glad to read an online description of ItsEasy Services as I'd become frustrated that the local consulate used Portuguese text on their website to describe the VISA process through their office. I had to make an unexpected trip to Sao Paulo and I had never needed a VISA before.
EL
Eric L.
Quick and easy
Very professionally done and quick. I received my Indian visa in about 2 weeks after dropping off the documents at ItsEasy. I also appreciated getting notifications about where we were in the whole process. I fully recommend this place to anyone.
TR
Tower Research Capital L.
Its Easy is great
Its Easy is an awesome service. They handle all of our business visitor visas for India, China, and Singapore. They do an awesome job. Whenever, I have a question, I just reach out over chat and get it answered within a few minutes. Everything always runs smoothly with their service.
MA
Mary Ann D.
AWFUL!!!!!!!!!
This company almost ruined what turned out to be a memorable experience!!!
We were in need of a VISA for travel to Brazil. We started to work with this company the third week of September to start the process for Visas needed the first week of November, speaking with them on the phone several times and paying for and using their pre-document check services to be sure everything was in order. All of the required, original documents were overnighted to them on September 19, after they reviewed our package and assured us that everything was in order.
On the next evening, we received a telephone message that they could not obtain our Visas in time for our trip and were returning our documents (what?!!!) and refunding all fees, which they did. How could they talk to us, provide guidance, review our documents, give us the green light to send the originals, INCLUDING OUR PASSPORTS, and then return our docs almost the very next day unprocessed? When called, someone said that we did not purchase expedited service. Three things wrong - at the time of our submission, their website indicated that we had enough time to obtain the visas and did not need expedited service; during all of our conversations prior to submitting paper work, no one said we needed to expedite the process; the embassy providing services for our area DOES NOT HAVE expedited service.
Fortunately, we worked with another company that was able to secure our visas by the middle of October. No one could explain why we were told by ItsEasy, in mid-September, that there was insufficient time to secure Brazilian visas needed for early November.
You be the judge.
UPDATE: I stand by my experience with this company despite the response written below by the company. I understood fully when I was told that I could submit my paperwork as everything was in order. Have the document from the company that gave me the go-ahead; there was no lag time in providing the document, was sent out the same day overnight and received by the company the next day. Each person that I spoke to KNEW that my application needed to be serviced by the embassy in Miami. I am troubled by the statement that they could have kept my materials and said nothing. I think I fully understand that statement. You draw your own conclusions. Finally, I did not work with a small agency to finally obtain my VISA. I am done with this. I had a wonderful trip.
Response from ItsEasy Passport & Visa ServicesDec 27, 2016
Hi Mary Ann,
To begin with, I’m sorry for the experience you had using our service, I wanted to explain a bit of what happened. Brazil visa applications must be processed based on where you live and most Brazilian consulates have limits on how many applications any expediting service can submit. As a FL resident, your application needed to be processed in Miami. The Miami consulate offers very limited availability and larger companies sometimes run into a capacity issues.
For example, let’s say the consulate only allows 10 applications to be submitted each week and the processing time is 3 weeks. If we receive 20 orders within a few days that means that 10 of those are going to be delayed a week. The different levels of expediting service WE offer then dictates in which order the applications are processed (when you noted that the consulate does not provided different levels of service that is correct, but we do specifically for cases like this). In your specific case when you had placed the order it appeared we had openings, within days we had received so many orders that a backlog was created. By that time, even if you had upgraded to our Urgent service, we would not have been able to get the application submitted and processed in time for your trip. In a situation like this we have two options – either don’t say anything and then you end up missing your trip, or tell you that at this time we can no longer get this done and return everything to you as quickly as possible – we try to do the right thing but not intentionally deceiving you and trying to keep your money for something we know we can’t do. As you noted, we did provide you a full refund including the roundtrip FedEx shipping fees, which means we actually lost money on your order – but we’d rather lose money and give you a chance to find an alternative process than risk you missing your trip. As one of the largest companies in the world, this does unfortunately happen sometimes, and smaller companies with far less clients may not run into the capacity issues which would explain why you were able to find another service which could get it done in time.
I do see documentation in your file that this was explained – I’m not sure if it was explained clearly enough for you to understand at the time – if it was, you would not have felt the need to write this review - and I’m am researching that with the teams involved to see if there is something we can improve on internally. Again, I am sorry for your experience but I am very happy you were able to get what you needed and make your trip!
Sincerely,
Mark Harris
EVP, ItsEasy Passport & Visa
KC
KCN
ItsEasy IS Easy!
The name says it all! ItsEasy is such an easy and effective way to apply for tourist Visas. I would highly recommend them and am so appreciative for all their help. For those that do not want to deal with working directly with a Consulate, ItsEasy is the best way to address your passport/visa needs!
