iTripReviews of itrip.net

Unfortunately, this trip was less than ideal. Check in was Friday at 4pm, but we had not booked the reservation until after that, at about 6pm. We arrived at the unit on Saturday around 1am. When we got in bed, we were greeted by small black hairs all over the sheets, pillows and floor. It was obvious that this unit was not cleaned thoroughly, if at all. When we woke up, we went about our day enjoying the beach. When we arrived back to the unit around 5:46pm, I went to bathe my kids and realized there was red mold in the bathtub. I had a missed call from 3:20pm, a voicemail and an email from 4:14pm from iTrip’s office (which seems to be run by Price Morgan), the host of the unit. I saw the email, immediately called the unit manager, Mary, who did not answer. I listened to my voicemail, and to my surprise, they were planning to show the unit in the middle of our trip on Sunday at 1pm. On the voicemail, Mary said it was completely up to me and should only take about 5 minutes. I brought up via text that this was inconvenient as we had 2 toddlers who need naps, the tub was moldy and the hairs all over the bed. There was no response from iTrip until Sunday, the day of the showing. I had multiple calls with iTrip on Sunday to let them know that this was absurd. If they had a showing, this unit should have been blocked off. Emily from iTrip told me “Per the agreement you signed, we only have to give you a 24 hour notice.” It was less than 24 hours, FYI, if you want to play these games. She made it clear at that time that I could not decline, and it was not up to us, and now it was going to take 20 minutes. She went on to say they had been trying to reach me about this since Friday afternoon (keep in mind, I booked at 6pm on Friday and there was NO discussion about a real estate showing.) I called them out, said that was not true and we do not consent. She went on to tell me the only way it can be resolved is by allowing the showing and then someone can discuss my concerns with me. We begrudgingly agreed. I decided that all of this sounded like BS and there is no way this is Airbnb’s policy. I called Airbnb who informed me that this was a complete violation of their privacy policy and hosts are NOT allowed to schedule showings while the room is booked through Airbnb. I called iTrip back to inform them of this, and Emily apparently did not know how to work a mute button, because I heard her when she put the phone down to say “she is now rejecting the showing and says this is against Airbnb’s privacy policy.” I told her that I could hear what she was saying, the call disconnected. After multiple calls, iTrip and I ended up landing on the agreement that the host would refund $100 back to us for the inconvenience of the showing, having to rearrange our day, clean up the unit and having to vacate the unit, as well as $245 refunded for the cleaning fee since the unit was 100% NOT clean in any way. We agreed we would be out of the unit at 12:45 and would return after an hour. At 12:41, 4 minutes before we were to be out, after we had rearranged nap times, cleaned the unit, vacuumed, did the dishes, etc., Emily at iTrip called to let me know the showing had been cancelled. If you have toddlers, you know how difficult being ready on time is, changing naps, etc. Additionally, they would only refund $245 for the cleaning fee, have not seen that refund yet. Our entire trip was ruined dealing with their disaster. Price Morgan/iTrip is a liar. They wanted to cover themselves since they had made a mistake with scheduling a showing and renting out the unit on Airbnb. They had flyers all over the unit stating this unit costs over $500,000, which i am sure is why they were so pushy about us letting them do it. Airbnb should be ashamed to have these kinds of hosts on their site. If they attempted to bully us into it, I can assure you there have been more and they have gotten away with it as they were FAR too confident. To reiterate, there was no mention of the possibility of real estate showings on the Airbnb listing, since this is against Airbnb’s privacy policy. And as I see they’re trying to claim some of these are not “genuine experiences” - Cierra Wheeler, The Commodore #903 confirmation 4114769

Completely untrustworthy. I reserved and put down a deposit on a property in November. Two months later, iTrip informed me the property was "no longer available" without further explanation. To accommodate them, we agreed on another property for the same dates. Then, two months later, was informed iTrip would not honor those dates. Their "reason" was that I had not "fully confirmed" the second substitute option they provided. When you have over $1400 in my deposit, and send me a text message confirming the substitute rental, that rental is confirmed. The "fix" they offered was for me to consider a third property. Nope. Be careful when using VRBO or AirBNB that they aren't funneling you to iTrip. They're the worst.

We stayed at 405 Kima at Madeira Beach and were very disappointed. The pictures looked great, but in fact the place was badly in need of a total redo. The furniture was broken, very worn and mostly unusable. The couch was so lumpy you couldn't find a place to sit. One chair is so worn it is hard to see the original color. The recliner doesn't recline, with handle broken off. The whole place was filthy. The shower floor is black with filth! Ice maker is broken, blanket had holes and had spaghetti sauce? on it. No common amenities like a hook for robes, etc. I contacted the owner about the gate code and told him the place was dirty. He said he has nothing to do with that, but in fact, he manages his own condos. So yes he does have something to do with that! Overall, the condo was misrepresented and we feel cheated. Called the emergency management # when we got there and no one answered. Needed the wifi password and didn't get it until the next day; it should have been there with all the other notes. Won't be back!

Stayed in a property in Beaverton and the house was full of ants. Contacted the rental company and they refused to move us and instead did a "treatment" that made no difference and they knew would not have an affect for another 3 weeks. Would constantly wake up covered in ant's and several of us ended up with rashes. The only resolution was to offer a discount on a future booking which was woefully inadequate as we would never stay at one of their properties again after our experience. Definitely stay away

Anna Maria Island Florida. Tried to reserve a condo on their site. Site told me that "online reservations were not available for this property". I called iTrip. No answer. Left a VM. The next day I sent them an email. No response from either for a couple days. We have moved on to another condo/rental management firm. If they can't respond to a question like that, I am concerned that they would not respond if we manage to rent a place from them and have issues. Do not recommend using iTrip for Anna Maria Island rentals.

I trip is AWFUL! BEWARE- this property management company is AWFUL due to poor delivery, poor response, poor customer service, and poor management. Being an owner of properties in a different state, I would not recommend it. I booked a VRBO property in Park City, UT, for a family vacation, and it was not a great experience because iTrip was the property management company hidden on the back end. We left multiple voicemails requesting to call back on their emergency line, with zero calls back. YES, their EMERGENCY LINE was not supported. They would only message/text, but it would take some time (1 hour + for a response). I highly recommend staying clear of any Airbnb/VRBO properties iTrip manages. We have learned now to ask additional questions ahead of time and do research. There are many more management companies out there as more and more people are doing Airbnb/VRBO, so do your research.

ITrip La Quinta California exactly the same as this family see messaged below Buyer beware please read reviews and stay clear Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor.

If I could give a negative rating, I would. My family had scheduled a trip to Charleston and reserved a location through this company, but we had to cancel. We tried to cancel as soon as we knew we were not going to be able to travel, but it was within their '60 days from check-in policy' and stated that we need to either use the property as scheduled or make an insurance claim. BTW, the insurance claim does not cost them a cent, they still keep your money and then can reschedule someone else in the location on those dates... (double dipping). The insurance covers the rental fees, not service fees and they do not tell you that. Also, there is no validation component, such as a check box or initial space on their form to confirm the renter completely understands that this can be used to take all of the money that was rendered for services the renter will never get. Not sure that component would stand up to legal scrutiny, but I do not have the funds to fight them. This organization then does not refund any of the service fees that were paid for the reservation, such as cleaning and animal deposit. We did not cross the threshold of this reserved location and have paid for cleaning that was not needed and an animal deposit for an animal that never was there. The service fees were ~$950.00. Their website says they pride themselves on customer service, but that is not my experience. They hide behind a 60-day policy that allows them to take advantage of people, as most items that will affect a family's ability to travel happen closer to the travel dates and that is what they are banking on. We even tried to reschedule the days, but once again, they pulled out this 60-policy to use to not allow a reschedule. We have had similar situations with other VRBO rentals, and the owners were always amenable to rescheduling, but not this company. They are not concerned with good customer service, just optimizing their cash flow. Now they will respond to this review stating that we did not read or understand the agreement and that they acted according to their agreement. As stated previously, I do not have the time, funds or inclination to fight this in court, but if this review protects one family from getting screwed by this company, it is worth EVERY syllable! Steer clear of this company! Once again, they hide behind the 'policy' that allows them to take the customer's money rather than allowing a rescheduling of the dates or returning fees for services that were not rendered. The argument that a policy is nothing if it is not followed is absolutely ridiculous. We tried to reschedule as soon as we knew those dates were not going to work for us and you would not have been out a dime, as you would have had ample time to rent it to some other family. I guess you really do not care at all, as you are not out a dime, either way. You may not have been able to double dip on our reservation, but you do for any other reservation that cancels with enough lead time to allow it. I have absolutely no sympathy for you not being able to do so in this instance. Whether a client buys the insurance or not, you keep the money. Let's be VERY clear about that... I am in the process of making a claim. It DOES NOT cover all of the fees related to the stay, just the rental of the location, so you get to pocket the money paid for services that were never rendered. Grossly unfair? Really? How about it being grossly unfair for your organization to take over ~$950 from us for doing nothing! I agree that you do not bank on travelers cancelling, but you do bank on them when they have to do it, in whatever context that occurs. You claim to be the highest rated rental company in the area, but if anyone reading this does the slightest amount of research, they will find that the only site that has you so highly rated is yours, and there are absolutely no negative reviews...wonder why that is? These people care nothing for working with their customers after the money has changed hands...deal with them at your own risk.