iTripReviews of itrip.net

I wanted a ZERO score.from.this husband and wife duo that lie and rip people off. There rentals are awful don't believe their pictures online and even when their maintenance people told us about them they lied again . Don't expect a.clean unit when you arrive they are filthy and they say there inspection of housekeeping. We'll there's no house keeping and there's bo inspection. Stove and refridge didn't work ice maker had duct tape that was peeling off and they tried to blame us but there maintenance guys backed us and they said they ordered a new refridge n stove. Vut the low life owners lied instead of giving a partial refund.and the POOL was never cleaned or chemicals added ..total.rip off

Is there an option for -10? Do not book with this company. I rented a unit via VRBO not knowing what I would find. Well what I found was black mold and dead bugs and hair in the fridge and a stained box spring and an overall dirty environment. They said they could fix the problem by cleaning the unit, which they did. It still smelled awful, you can't paint over mold! They refuse to give me a refund. STAY AWAY FROM iTrip! It should be "iRip you off"!

Wow came here and found that this is apparently a very common problem with this company!! Just read the reviews below and it is shockingly similar to my story!! I wish there was a way to give negative stars. This company contacted us seven days before vacation to let us know that the house had been pulled off the market transferred to a different company. Then they admitted that they had known about the situation for two weeks. They refused to give me the owner's name or the new company's name to try to resolve the situation. They refused to refund our trip insurance money. It was too late to cancel the golf cart and they refused to compensate us for our expenses there as well. Kathy's total lack of professionalism and uncaring attitude that she disrupted a trip that was planned for almost a year is beyond my comprehension. I would stay away from this company at all cost

We booked a house in watercor Florida. Listing said 4 minute golf cart ride to beach it was more like 20 if you wanted to park and enjoy beach. Golf cart had two broken seat belts. Parking brake did not work. Brakes had to push all the way to the floor. Shower in up stairs bathroom leaked into living room. Ice maker made 6 pieces of ice every 3 hours. Grill would not light with using a lighter. Which is super unsafe with a gas grill sitting next to the drive way with cars. Sofas were dirty. Black marks all over the wood floor. Non matching paint everywhere. Coffee maker messed up. And sitting on porch smelt like dog waste. 47 Red Basil Drive. Do not rent. Hope owners know. This company sucks. Filled dispute with credit card company for a refund.

They called me 3 days before my vacation to tell me the house I reserved 3+ weeks prior was sold and my reservation would have to be canceled. They offered me 2 other properties of theirs to choose from, both not even close to what I had reserved. To their credit, they did refund me but left me scrambling to find a new place to stay. Their “general manager” Debi was extremely unprofessional (couldn’t send me a PDF receipt of proof of refund, only a photo of her computer screen) and seemed like she could not have cared less about the situation they put me in. Avoid!

Got a call from itrip the evening before our morning flight to be told that they had double booked our rental in FL. No apology for their mistake just a comment of "they don't know how it happened". We flew to FL not knowing for sure we would have a place to stay. Got a text once we had already arrived that we could not have the unit we reserved but had been assigned another (lesser) unit. We were NOT happy with this unit but had little choice. Wish I could post photos here...lots of black mold in kitchen and bathroom and on air conditioning vents - concerns about air quality with so much black mold in vents, old broken furniture, on and on with issues. When I expressed our dissatisfaction with the relocation , again, no apology but I was told that I should be grateful because they had to move another renter completely off the property and I should "let it go". When I inquired about a refund for the difference in cost between the units I paid for and the one I was moved to... no reply, no refund. So.. if you want to pay good money up front for "maybe having a place to stay" and "maybe having a clean/safe place to stay", and "maybe " not being charged for a unit you don't get to stay in ... go ahead and roll the dice. Otherwise, I would recommend using a different property management company.

I tried to book a house through furnished finders and they changed the price at the last minute from 2500 to 6000 a month. Then I went to their website and found multiple other people already had this house booked for various dates during my stay. If I had gone forward I guess they would have canceled everyone else's bookings. These guys are not to be trusted. ***update*** After they left the reply I feel the need to mention that only after they tried to remove this review multiple times, first by saying I never tried to book and trustpilot found in my favor, then they tried to say the review was defamatory or had hate speech in it. Trustpilot again ruled in my favor. So even the reply to my review was misleading.

Let me start by saying - yes they were right, it’s in the contract BUT I didn’t want to cancel my booking just change dates due to my companions vacation request being revoked. Daytona Beach - Same room, less popular time (january 2025 from December 2024 - both long ways off). But nope it’s in the contract - no changes allowed, so I lost my deposit of $100 ($140 Canadian). So they got my $100 but they won’t get my rebook and get another $900.00. I’m going elsewhere. So before you book - make 100% sure life isn’t going to happen or buy their overpriced cancellation insurance